Business Systems Analyst

What’s the Role? We are seeking a skilled Analyst to join our Insurance IT Operations team. The ideal candidate will understand system integrations, cloud systems, and translate between business users and technical teams. They will possess an analytical mindset, exercise excellent communication skills, and understand business processes, preferably insurance processes. The Business Analyst will report to the Director of IT Operations. Key Responsibilities Partner with business stakeholders to gather, clarify, and document requirements for new functionality, system enhancements, and process changes. Translate requirements into functional documentation, process flows, user stories, decision logic, and testable acceptance criteria in Azure DevOps. Develop training materials, job aids, and process documentation; provide end-user support for new or updated functionality. Support User Acceptance Testing (UAT) by documenting results, validating integrations, and tracking defects through resolution; perform smoke and validation testing during sprints and on release nights. Use tools such as Postman to test and troubleshoot REST APIs—building collections, managing environments, validating payloads, and supporting integration testing with internal and external partners. Contribute to DevOps workflows through backlog refinement, deployment impact reviews, and collaboration with developers to ensure requirements are production-ready. Investigate production issues, document findings, and coordinate with IT, vendors, and stakeholders to drive timely resolution. Support release readiness through impact assessment, regression considerations, and communication of key system or workflow changes. Work with Azure services (Blob and Table Storage) to understand data persistence, retrieval, logging, and auditing across environments; support troubleshooting and documentation of cloud-based solutions. Analyze existing workflows to identify improvements in efficiency, accuracy, controls, and user experience; contribute to data requirements definition. Qualifications 2–5+ years of Business Analyst, Operations Analyst, or related experience, preferably in insurance or financial services. Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills; able to document requirements clearly and communicate effectively across business and technical teams. Proficiency in Microsoft Office, particularly Excel. Experience with Azure services, including DevOps, and Postman. Experience working with cross-functional teams including business users, IT, and external vendors. Experience supporting insurance operations, including underwriting and claims platforms, policy administration systems, workflow tools, or ticketing systems. Location Overland Park, Kansas Applicant must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr