Loan Servicing Specialist

Loan Servicing Specialist I

The Loan Servicing Specialist I is responsible for the servicing of all consumer and mortgage loans within the Credit Union. This role involves executing all related tasks in strict compliance with internal policies and regulatory requirements to ensure accurate and efficient loan servicing. The Loan Servicing Specialist I must possess expert knowledge of loan servicing processes, continuously seeking opportunities for operational improvements and efficiencies.

Essential Functions, in Priority Order:

• Responsible for the effective and timely performance of all functions related to escrow administration, lien placement, insurance management, claim processing, borrower protection benefit administration, credit reporting disputes, and collateral release. Ensures compliance with federal and state regulations. Time: 60%
• Evaluate department processes and procedures and recommend improvements to support the Credit Union's strategic objectives. Time: 25%
• Maintain a thorough understanding of loan products and servicing procedures. Assist with audits and compliance reviews as needed. Provide backup to all functional areas of Loan Servicing. Special projects or duties as assigned. Time: 15%

Education

High school diploma or equivalent required.

Experience

In addition to the education requirement: Minimum of 1 years' experience in related field. Minimum of 1 years' experience with loan servicing is preferred.

Knowledge, Skills and Abilities

Proficient in Microsoft Office applications. Excellent organizations skills. Ability to effectively collaborate with others and accept challenging assignments. Ability to develop support documentation or standard operating procedures. Must have demonstrated verbal and written communication skills. Ability to work in a team setting or independently.

Required Competencies

Problem Solving. Dealing with Ambiguity. Time Management. Demonstrates Courage. Drive for Results. Interpersonal Savvy. Customer Focus. Integrity and Trust. Self-Development. Business Acumen.

Mental Requirements

Ability to work under pressure. Ability to work and contribute in a team-oriented environment. Proven problem-solving abilities. Ability to analyze and evaluate information. Ability to interpret policies, guidelines, and regulations. Ability to concentrate in a multi-task environment.

Physical Demands

Work involves standing and walking for brief periods of time, but most work is done from a seated position. Must have mobility to move throughout the Credit Union, as necessary. There is potential for eyestrain from reading the computer screen. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.

Working Conditions

Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. External - Some travel may be required; however, information on environmental conditions is not available.

EOE/Vets/Disability