Intensive Case Manager I

Job Description

Job Description

The Intensive Case Manager I provides comprehensive case management services, care coordination, and advocacy for clients receiving recovery and supportive services. This position works closely with clients and their support systems to develop service plans, coordinate healthcare and social services, and address barriers that may impact treatment, recovery, and overall well-being. The Intensive Case Manager I collaborates with healthcare providers, community organizations, and support networks to ensure continuity of care and effective service delivery.

ESSENTIAL FUNCTIONS:· Provide comprehensive case management, care coordination, and advocacy for clients.· Establish and adapt Service Plans to address multiple needs and ensure progress.· Coordinate primary care needs within the continuum of care.· Assess and coordinate holistic care for all clients.· Document service coordination activities.· Maintain ongoing contact with clients and support systems.· Provide transportation support to minimize barriers.· Establish and maintain relations with civic groups, agencies, and professionals.· Arrange advocacy services for housing, legal matters, or relevant services.· Apply confidentiality regulations appropriately.· Provide timely reports and paperwork as required.· Attend all required meetings and trainings.· Maintain certifications and required training hours.· Attend community outreach events as needed. · Attend core trainings for case management and addiction.· Maintain identified certifications and complete annual training hours.· Perform miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:· Fundamental understanding of healthcare services and basic medical terminology.· Proficiency in basic data entry and computer skills.· Strong interpersonal and communication skills with the ability to interact courteously and effectively with individuals from diverse backgrounds.· Ability to foster cooperative working relationships with clinic management, physicians, clinicians, and the public.
MINIMUM EDUCATION & EXPERIENCE· Bachelor’s degree in a Human Services or related field.
PREFERRED QUALIFICATIONS:· Prior CPR or First Aid certification.· One (1) year of experience working in a medical or physician office setting.· Knowledge of Joint Commission regulations.· Bilingual in Spanish, Nepali, or French.
EQUAL OPPORTUNITY EMPLOYER:Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING SKILLSAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS/MOTOR COORDINATIONRequires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time.
WORK ENVIRONMENTExposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.