Service Center Manager

Service Center Manager Bring your curiosity to work as our next Service Center Manager . You will be part of the Geismar Service Center team reporting to the Outside Sales Manager. In this role, your mission is to drive the growth of the PTS service and parts business for portable industrial equipment by delivering a consistent, high‑quality, customer‑focused service experience. You will contribute directly to how we create high‑quality products and solutions for our customers. Day‑to‑Day Responsibilities Develop and promote the service aspect of our business to generate profitable service revenue and maintain customer satisfaction with our equipment. Supervise and work with technicians in the shop and field to ensure they understand expectations and perform consistently at a high level. Manage all service resources to achieve targeted goals and objectives. Plan all service jobs (workshop and field) using the planning board tool, following all processes and using the systems in an efficient manner. Review the entry and accuracy of worked hours entered by service technicians using MAM2 on a daily basis. Implement procedures to ensure all service activities are performed in an organized and structured manner. Assess the skill levels of the service technicians and ensure all technicians (and temporary workers) participate in competence development activities related to products and technical service. Handle warranty related issues with customers and customer center employees. Lead, manage, coach, and train employees in a manner consistent with our company’s culture and management philosophy. Organize, document, and maintain procedures for all service functions. Manage Safety, Health, Environmental and Quality (SHEQ) standards for the facility, including compliance with the Atlas Copco Group SHEQ policy and environmental guidelines. Create a proactive, resourceful, and self‑directed organization that can respond to customer requirements immediately, efficiently and effectively. Conduct failure analysis and train technicians and other regional employees on recurring issues at customer sites, relentlessly pursuing solutions until the issue is resolved. In the absence of other members of the management team, lead other groups in the conduct of Atlas Copco business in the territory (Parts, Sales, Warehousing, etc.). Maintain all assigned resources and facilities to the highest state of readiness possible, following Regional 5S guidelines and company policies and procedures. Ensure service center compliance with all safety and environmental guidelines, managing all safety and training programs for the service center. Communicate service activities with the management team in the customer center and work together to grow the service business. Prepare and provide information needed for reporting and communicate work‑in‑progress and financial report information. Demonstrate discretion, courtesy, and professionalism in communications, calmly resolving customer issues and minimizing interpersonal conflicts internal and external to the company. Communicate warranty issues, equipment reliability issues, and product improvements in a clear, professional manner with product company and customer center employees. Maintain issue logs, failure analysis reports, and schedules for technicians, keeping them updated weekly and ensuring that other managers are informed of service activities. Work to understand and utilize information and communication systems and tools – i.e. SAP, MS Office 365, etc. Provide training to employees on machines, systems and the operation of Atlas Copco construction equipment. Maintain and support company efforts to get all technicians certified on all pieces of Atlas Copco equipment supported by the service center. Perform other duties as assigned. Experience and Qualifications Minimum 3‑5 years of service supervision experience, with strong preference for hands‑on technical service expertise in compressed air equipment, dewatering pumps, generators, energy storage systems, or similar equipment. Proven expertise in service execution, particularly the maintenance, overhaul, and repair of a wide range of portable industrial equipment. Relevant hands‑on experience in service, operations, or business management environments is required. A 4‑year bachelor’s degree in business management or a related field is preferred but not required. Strong communication skills in English, including the ability to read and interpret technical documents, regulations, blueprints, schematics, and business publications; write reports and procedures; and present information to diverse audiences. Solid mathematical aptitude and advanced analytical and problem‑solving abilities. Advanced computer proficiency, including experience with email, word processing, spreadsheets, accounting systems, contact management systems, and maintenance planning and scheduling software. Experience managing a team of shop and field service technicians and performing supervisory responsibilities in accordance with company policies and applicable laws. Travel This position requires limited travel (up to 10%). Compensation and Benefits We offer competitive wages and a world‑class benefits package including medical, dental, and vision insurance, company‑paid life, short and long‑term disability insurance, generous paid time off, and 401(k) matching with automatic company contribution. Equal Opportunity Employer Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, HIV status, sexual orientation, gender identity, marital status, military service, or any other status protected by law. Accessibility Notice If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. Reasonable accommodation requests will be considered on a case‑by‑case basis. Location This role requires you to work on‑site at Cypress Equipment Services Inc in Geismar, Louisiana. You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration. Functional Area: Service Location: United States (Louisiana) On‑site/remote: Sur place #J-18808-Ljbffr