Associate Clinical Director (Virtual Outpatient Program)

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully .

Job Summary:

Lightfully is seeking an Associate Clinical Director for a virtual PHP/IOP program. This role is responsible for the day-to-day management of the site’s clinical operations and program-level performance. This includes performance across clinical, team, growth, and financial objectives.

Milieu management and consultation during business hours is a requirement of the role.

Major Responsibilities:

• Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
• Leads site-level teams to achievement of goals in key areas of the business:

Clinical

• Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
• Ensures fidelity to the clinical model through supervision of clinical staff.
• Partners with other departments and corporate leaders to implement quality initiatives and clinical training.
• Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
• Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
• Responsible for client treatment experience at specific site.
• Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.

Financial

• Responsible for meeting monthly budget targets.
• Manages labor (adherence to labor model) and other variable expenses.
• Participates in monthly operating review for region, with executive leadership team.

Team

• Oversees hiring, performance management, and job leveling for site-level positions.
  • Provide support and coaching to employees. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed
  • Completing performance reviews for employees within company designated timeframes
  • Maintain employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
• Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
• Optimizes employee engagement, retention, and turnover at the site-level.
• Ensures site-level teams are onboarded and trained effectively.
• Provides “on-call” coverage as needed within their program(s).

Growth

• Accomplishes metrics related to ADC, inquiries, and admissions.
• Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.

Culture

• Ensures implementation of programs, across region, to promote the Company’s culture, vision, and Shining Commitments.
• Performs other duties, as assigned.

Specific Skills/Competencies:

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to navigate Electronic Medical Record systems.
• When serving as the Administrator of the facility, this position is required to:
  o Complete Administrator certification and 20 clock hours of continuing education per year in areas relating to mental health and the care of the mentally ill, and/or administration.
  o Complete First Aid Training (First Aid Certificate)
  o Complete required health screening, TB clearance, Criminal Record Clearance

General Skills and Requirements:

• Able to communicate effectively in English, both verbally and in writing.
• Able to work for prolonged periods sitting at a desk and working on a computer.

Physical Requirements

• Ability to communicate with individuals over phone, electronic correspondence, and in-person.
• Ability to work for prolonged periods of time sitting at a desk and working on a computer.

Mental/Social Requirements

• Must demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities within the organization.
• Must utilize professional communication when addressing issues with clients and/or staff.

Other Information

• Must pass extensive background check.
• Must meet criteria of auto use policy, including driving a vehicle and possessing valid Driver’s License

Qualifications:

• Master's degree in psychology-related field.
• Associate level BBS registration, in good standing, required. Full clinical licensure preferred.
• 5+ years of related experience, required, including:
  • At least two (2) years of full-time work experience in a community program that serves clients who have a mental illness. Such experience must be in the direct
    provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
    • At least one (1) year in a management or administration.

The pay range for this position is $88,001-$114,400 annually.

At Lightfully, we believe in caring for our team as much as we care for our clients. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits for full-time employees include:

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off
• Self-care days
• 401(k) plan
• Continuing education and professional development opportunities
• Employee assistance program (EAP)
• A supportive, mission-driven culture that values authenticity, connection, and integrity