Director of Operations (New York)

Our client, a private philanthropic organization, seeks a Director of Operations to oversee day-to-day operational infrastructure and help drive the continued development of its people, processes, systems, and office operations.

Responsibilities:

• Oversee employee-related processes, including onboarding, offboarding, performance management, training, and benefits administration
• Lead and develop a small operations team
• Partner with senior leadership and cross-functional teams on operational priorities and initiatives
• Develop, document, and improve internal policies, procedures, and workflows
• Manage relationships with external vendors and support contract negotiations
• Identify, evaluate, and implement new systems and technologies, including AI-enabled tools
• Oversee day-to-day IT coordination and serve as a liaison with external technology providers
• Help ensure appropriate technology, security, and operational policies are implemented and maintained
• Oversee office operations, facilities, equipment, and related projects
• Support senior leadership with special projects and other operational initiatives
• Handle sensitive and confidential information with a high degree of discretion

Qualifications:

• Bachelor’s degree or higher
• 10+ years of experience in operations, administration, or a related leadership function
• Experience managing or mentoring a team
• Strong organizational, analytical, and decision-making skills
• Excellent written and verbal communication abilities
• Demonstrated ability to develop and improve processes and procedures
• Comfortable working with a variety of technology and business systems
• Interest in and familiarity with AI and emerging technologies
• Ability to manage confidential information with discretion
• Comfortable operating in a dynamic environment with a broad range of responsibilities