Systems Administrator Skill Level 3

Systems Administrator Skill Level 3 – BTS Software Solutions, Annapolis Junction, MD Location: Annapolis Junction, MD Clearance Requirement: TS/SCI with Poly Responsibilities Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Support day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Communicate status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in‑depth experience in troubleshooting IT systems Deliver detailed analysis and feedback to agency management and internal customers for escalated tickets Support the dispatch system and hardware problems and remain involved in the resolution process Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software; troubleshoot, maintain integrity, and configure network components, implementing operating system enhancements to improve reliability and performance Support the design of systems, mission architecture and associated hardware Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) Analyze and resolve complex problems associated with server hardware, applications and software integration Minimum Qualifications Fifteen (15) years experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required Bachelor’s degree in a technical discipline from an accredited college or university is required Five (5) years of additional Systems Administrator experience may be substituted for a bachelor’s degree Relevant Experience Experience must be in an area directly related to the customer's mission (e.g., collection, cyber, and intelligence analysis) and/or a similar mission in the IC or DoW Pay Range: $190,000‑$210,000 BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. #J-18808-Ljbffr BTS, LLC