Client Experience Specialist

Client Experience Specialist

Location: Boston, MA

Employment Type: Full Time

Reports to: Director of Marketing / Client Relations Manager

Salary Range: $23 - $30 per hour plus incentives and benefits.

The Mission

At Jeffrey Glassman Injury Lawyers, we believe the end of a legal journey should be the beginning of a lifelong relationship. We are looking for a Client Experience Ambassador to pilot our branded wrapped van-a mobile celebration unit designed to deliver more than just settlement checks.

Your mission is to transform the final step of the legal process into a world-class "Publisher's Clearing House" moment, turning satisfied clients into raving brand advocates through high-energy engagement and digital storytelling.

Key Responsibilities

• The "Final Delivery" Experience: Navigate the branded Swag Van to client residences or workplaces to personally deliver settlement checks throughout Massachusetts. You are responsible for creating an atmosphere of joy, relief, and celebration.
• Multimedia Content Creation: Capture the "win" by filming high-quality, authentic video testimonials. You will manage the end-to-end process of documenting client stories for use on TikTok, Instagram Reels, and other social platforms.
• Reputation Management: Actively guide clients through the process of leaving 5-star digital reviews on-site, ensuring their positive feedback is captured while the excitement is at its peak.
• Strategic Referral Generation: Build genuine rapport to naturally identify potential referrals. You will ensure clients know exactly how to connect their friends and family to our firm should they ever need assistance.
• Brand Advocacy & Social Media: Document the "Day in the Life" of the Swag Van. Create engaging stories and posts to boost brand visibility and community presence.
• Fleet & Inventory Management: Maintain the "Swag Van" as a premium brand asset. This includes managing inventory (merchandise, gifts, snacks), ensuring the vehicle is spotless, and coordinating routine maintenance.

Who You Are

• The Ultimate Connector: You possess an infectious, high-energy personality and the ability to build instant rapport with people from all walks of life.
• Social Media Savvy: You have a "creator" mindset. You understand lighting, framing, and basic mobile editing (CapCut, Reels, etc.) to make content look professional and engaging.
• Empathetic & Professional: You can pivot seamlessly from a high-energy celebration to a sincere, empathetic conversation, recognizing the hardships many clients have faced.
• Persuasive Communicator: You can ask for reviews and referrals in a way that feels like a natural extension of a great relationship rather than a sales pitch.
• Independent & Reliable: You are a self-starter who can manage a daily route, handle sensitive legal documents (checks), and maintain a tight schedule without constant supervision.

Requirements

• Licensing: Valid Driver's License and a clean driving record are mandatory.
• Experience: Background in hospitality, public relations, brand ambassadorship, or high-end retail is highly preferred.
• Technical Skills: Proficiency with iPhone photography/videography and social media platforms (Instagram, TikTok).
• Communication: Exceptional verbal communication skills; comfortable being both behind and in front of the camera.
• Physicality: Ability to operate a large van and manage the loading/unloading of promotional materials.

Why Join Jeffrey Glassman Injury Lawyers?

• Autonomy: Spend your days in the community, not behind a desk.
• Impact: You are the bearer of good news. You see the direct, positive impact of the firm's work on clients' lives every single day.
• The Toolkit: You'll be provided with a custom-wrapped vehicle, premium tech for content creation, and the creative freedom to make the "Swag Van" a community icon.
• Substantial potential for incentive based bonuses.