Call Center Representative

Job Description

Job Description

Position Overview

This isn’t your average customer service role. As a Customer Service Representative , you’ll play a key role in protecting the customer experience and strengthening relationships with our clients.

You’ll be resolving concerns, and ensuring every customer interaction reflects our commitment to excellence. Whether you're handling an issue or just scheduling a service, your work will make a real impact every day.

• Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner
• Follow-up on internal leads
• Communicate clearly with customers via phone, email, and written documentation
• Ability to properly explain and schedule services
• Demonstrate understanding and professionalism in all customer interactions
• Assist in resolving issues

• Strong background in customer service and following-up on leads
• Demonstrated leadership qualities and ability to work in a team-oriented environment
• Excellent communication skills (verbal and written) and strong listening skills
• High level of attention to detail with strong communication skills
• Proficiency in Microsoft Office or Google Workspace

Preferred (but not required):

• Experience working in sales

• This is an in office position and requires sitting and working on a computer for several hours at a time
• Someone who can work Tuesday - Saturday, 8:30am until 5pm, except Saturday's which will be 9am until 2pm
• Someone who genuinely cares about customer outcomes
• A team player who contributes positively to the workplace culture
• A professional who can balance efficiency with quality service

What We Offer

• Benefits: Medical, Dental, Vision
• Pay: $19-$21 per hour
• Paid Training

Equal Employment Opportunity (EEO) Statement:Insight Pest Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is subject to change at any time.