Operations Coordinator

Job Description

Job Description

Position Summary

The Operations Coordinator is responsible for coordinating and managing the flow of materials, equipment, vendor commitments, logistics, field scheduling, and service activity required to support Solar Energy Partners Operations. The role is the primary Operations owner for material readiness, procurement visibility, and the field schedule for all field work, including installations, site surveys, and service visits, and is accountable for ensuring that service work is properly received, documented, coordinated, tracked, and moved through completion.

• Coordinate purchasing of approved project materials, equipment, rentals, and other assigned operational requirements.
• Obtain, compare, and document vendor pricing, availability, lead times, and delivery commitments.
• Create and maintain clear visibility of purchase status, backorders, substitutions, and expected delivery dates.
• Support project cost control by maintaining accurate purchasing information and identifying material or vendor cost risks early.
• Escalate material substitutions, design conflicts, or specification questions for technical approval before purchase.

• Maintain forward visibility of material requirements for the active installation schedule and identify jobs at risk because of material, equipment, or vendor constraints.
• Coordinate receiving, inventory location, staging, job pulls, transfers, deliveries, and other assigned logistics activities.
• Coordinate equipment rentals and related delivery/pickup requirements as assigned.
• Work with Field Operations and Project Management to confirm that required materials are available before scheduled work begins.

• Own the schedule for all field work, including installations, site surveys, service visits, and other assigned field activities.
• Schedule work only after prerequisites are confirmed, including material readiness, permit/interconnection milestones, customer availability, and crew and equipment availability.
• Coordinate with Field Operations on crew availability, capacity, job duration estimates, and sequencing to build a realistic, conflict-free schedule.
• Confirm appointments with customers and communicate schedule changes promptly to customers, field crews, Project Management, and other affected stakeholders.
• Manage reschedules, cancellations, weather delays, and scheduling conflicts, and keep the schedule current in Coperniq.
• Maintain forward visibility of the upcoming field schedule and crew capacity, and flag gaps, overbooking, or jobs at risk of slipping.

• Receive and organize service requests in accordance with the approved Operations workflow.
• Ensure service opportunities, work orders, notes, supporting documentation, and status information are entered and maintained in Coperniq.
• Coordinate service needs with Field Operations and schedule field service visits in accordance with the approved workflow.
• Track open service items from intake through field completion, documentation, closeout, and readiness for invoicing.
• Escalate service items that are aging, blocked, customer-sensitive, or likely to affect cost or schedule.

• Maintain complete and timely procurement, logistics, service, and vendor notes in Coperniq and other approved company systems.
• Document significant vendor communications, delivery commitments, shortages, backorders, schedule changes, service updates, and resolution status in the applicable job or opportunity file.
• Maintain weekly visibility of open purchase orders, material readiness, backorders, the upcoming field schedule, upcoming installation risks, service backlog, and completed service activity.
• Participate in Operations scorecard, KPI, L10, and other reporting processes as assigned by the Office Operations Manager.
• Support actual-cost and project-profitability reporting by providing accurate purchasing, rental, and material information when requested.

• Coordinate with Field Operations on field scheduling, crew capacity, installation readiness, site needs, service execution, deliveries, and material-related field issues.
• Coordinate with Project Managers on project timing, installation and site survey scheduling, permit/interconnection milestones, customer commitments, and material requirements.
• Work with HR, Accounting, and other administrative functions as needed to support approved Operations processes and documentation.

• Material readiness for scheduled work and early identification of procurement or logistics risks.
• An accurate, current field schedule with prerequisites confirmed before work is dispatched, and timely communication of schedule changes.
• Timely and accurate purchase, vendor, delivery, and inventory status information.
• Consistent management of service intake, backlog, aging, documentation, and completion status.
• Accurate and timely use of Coperniq, including required notes and task/status updates.
• Responsiveness, ownership, communication, and follow-through across Operations handoffs.
• Achievement of assigned weekly scorecard measures and quarterly KPI targets.

• Strong organization, prioritization, follow-up, and communication skills.
• Ability to manage multiple vendors, projects, deadlines, and competing operational priorities.
• Working knowledge of electrical/solar materials, construction logistics, and field-service coordination is preferred.
• Experience scheduling or dispatching field crews, including balancing capacity, customer availability, and changing priorities, is preferred.
• Comfort using Coperniq and/or other company systems to maintain accurate operational records and reporting.
• Ability to identify problems early, communicate risk clearly, and drive assigned items to resolution.
• Knowledge of Microsoft Office Suite.
• Clean MVR

• Competitive starting salary with performance-based raises.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and career development programs.
• Friendly, inclusive team culture.