Desktop Support Technician

Job Description

Overview: Insight Global is seeking a customer-focused Desktop Support Technician to support faculty, staff, and campus operations across 73 buildings. This role is heavily focused on end-user support, break-fix troubleshooting, device deployment, and Microsoft Intune administration. The ideal candidate will be comfortable providing white-glove customer service while also supporting backend endpoint management and modern device management initiatives.

This is not a hardware repair role. Instead, the technician will focus on troubleshooting, endpoint configuration, software/application support, printer deployments, and managing devices through Intune in a zero-touch environment.

Responsibilities • Provide desktop support and break-fix troubleshooting for faculty and staff • Troubleshoot operating system, software, printer, and connectivity issues • Manage and support endpoints through Microsoft Intune • Configure devices, printer deployments, and policies within the MDM environment • Assist with application deployments, including Adobe and Microsoft products • Support new faculty onboarding and workstation deployments • Utilize ServiceNow to manage and resolve tickets • Provide remote and onsite support across campus buildings • Assist Howard's transition toward a modern, zero-touch device management environment • Deliver excellent customer service to professors, faculty, and university staff

Skills and Requirements

Must-Haves • 2+ years of desktop support or technical support experience • 1-2+ years of Microsoft Intune experience • Experience supporting: ○ Windows Operating Systems ○ Microsoft 365 / Microsoft Suite ○ Printer installation and troubleshooting ○ Application deployment • Strong troubleshooting and break-fix capabilities • Bachelor's degree in Computer Science, Information Systems, Computer Technology, Networking, or related field ○ Equivalent combination of education and experience will also be considered Excellent customer service and communication skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.