Associate Restaurant Manager

Job Details Location: 032668 - BLT Glen Burnie - Glen Burnie, MD 21061 Position Type: Associate Restaurant Manager Salary Range: $17.00 - $21.00 Hourly Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties and, on an ongoing basis, trains employees, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone who is considered promotable to RGM within a year and a half of assuming the ARM position, and has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM’s that do not show progress towards an Individual Development Plan within the first year are subject to demotion or termination. Principle Accountabilities Customer Satisfaction / Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial: Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principal interface with all vendors. Operations: Ensures that facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed‑with‑service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources: Directs all restaurant‑level HR activity, including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, and employee relations up to and including termination. Provides hands‑on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher‑level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all company, state and federal workplace regulations. Success Measures Achievement of restaurant annual operating plan Margin improvement over previous year sales growth Weekly/period restaurant performance in sales, labor, and COGS PRC results and DISSAT scores Learning Zone certification levels, crew turnover and staffing levels Benefits Accrue PTO every pay period, enrolled in STD/LTD, entitled to enroll in medical, dental, life, 401k. Annual bonus potential $7,280 to $9,500. Qualifications Delivers Excellence in Customer Service: Fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard, possessing extremely high standards of product quality and speed with service, constantly monitoring performance. Has a strong eye for detail and cleanliness; presents a positive image through tidy, professional appearance. Interacts with customers in a highly effective and proactive manner; consistently seeks to improve the customer experience. Demonstrates and emphasizes the importance of a winning customer experience; uses customer feedback tools and techniques to improve restaurant performance. Team Leadership: Supervises others and efficiently coordinates work; delegates tasks appropriately. Remains in control in difficult situations; provides clear direction and authority. Gets involved in a hands‑on manner and leads by example; is assertive. Communicates restaurant goals and a motivating vision, linking individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; celebrates achievements, recognizes and rewards others, generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy: Identifies problems quickly; assertively develops and implements solutions. Manages restaurant flow to ensure customer satisfaction; focuses team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development: Identifies appropriate staff development needs and action plans; ensures time is available for crew development. Ensures all employees receive the opportunity to learn and demonstrate new skills. Transfers knowledge to others by demonstrating procedures, maintaining high standards and “walking the talk.” Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress. Restaurant Operations: Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling and food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development). #J-18808-Ljbffr