CE Business Solutions Specialist II

Position Details Location: Brandon, FL (100% Onsite) Schedule: Monday–Friday Pay: $43.33 hourly Core business hours: 8:00 AM – 5:00 PM Candidates must be flexible to support rotating operational coverage between 7:00 AM and 6:00 PM as needed Employment Type: Contract Opportunity Duration: Initial 6-Month Assignment with Contract-to-Perm Potential Environment: Fast-paced enterprise utility operations What You’ll Be Doing Coordinate and prioritize production support incidents, service requests, and enhancement activities across multiple business and technical teams Perform incident triage, escalation coordination, tracking, and resolution management through ServiceNow/Service One environments Gather and document business and system requirements from cross-functional stakeholders Create and support UAT test cases, test plans, test execution, and validation activities Support Agile and Waterfall project delivery initiatives within enterprise SAP environments Participate in solution enhancement efforts, upgrades, impact assessments, and deployment activities Develop and maintain process documentation, workflows, interfaces, test results, and operational procedures Collaborate with business partners to improve operational efficiency and identify process optimization opportunities Assist with forecasting, reporting, roadmap discussions, and enterprise solution planning activities Build functional understanding across SAP CRMB/IS-U modules and related business ecosystems Support customer service and billing operations through ongoing application and process support activities Required Qualifications Associate’s degree in Business Management, Computer Information Systems, Engineering, Accounting, Communications, Mathematics, or related field Minimum 2 years of experience supporting customer service operational technology solutions Minimum 1 year of experience supporting SAP CRMB/IS-U solutions within one or more of the following areas:Customer ServiceBilling & RatesFinance & CreditDevice Management Experience with:Requirements gatheringUAT test case creation and executionIncident triage and lifecycle managementProduction supportSDLC methodologiesCross-functional stakeholder coordination Ability to manage multiple assignments and shifting priorities within fast-paced enterprise environments Strong verbal, written, analytical, organizational, and interpersonal communication skills Proficiency with Microsoft Office Suite Preferred Qualifications ServiceNow or Service One experience SAP billing operations experience Smartsheet experience Agile and Waterfall delivery methodology experience Utility industry experience Experience supporting enterprise customer-facing applications Ideal Candidate Background The ideal candidate will come from an enterprise support, business systems, SAP functional support, or utility operations environment and possess the ability to bridge technical teams and business operations effectively. Candidates should be comfortable supporting production systems, coordinating issue resolution, facilitating testing efforts, and managing competing priorities across multiple stakeholders.This role is an excellent opportunity for professionals seeking long-term growth, enterprise-level exposure, and the potential to transition into a permanent position within a highly collaborative operational environment. Sirius Talent and Sirius Staffing are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Sirius Staffing