Customer Support Representative

Job Description

Job Description

Description:

CKD USA Corporation is a leading manufacturer and supplier of automation and fluid control solutions, serving customers across a variety of industries throughout the United States. As part of the CKD Corporation global organization headquartered in Japan, CKD USA combines innovative technology with a strong commitment to quality, customer service, and continuous improvement.

With multiple locations across the United States, CKD USA provides a professional and collaborative work environment where employees have opportunities to develop their skills, take on new responsibilities, and grow with the company.

CKD USA Corporation is seeking a Customer Support Representative to join our Austin, TX team supporting our Semiconductor Business Unit.

The Customer Support Representative will be responsible for providing daily customer support and inside sales assistance for an assigned territory. This position will work closely with customers, Sales, Production, Supply Chain, Materials, Technical Support, and other internal departments to ensure customer needs are addressed accurately and efficiently.

The ideal candidate is organized, detail-oriented, customer-focused, and a strong communicator who can effectively manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities:

• Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
• Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications. Oversee the customer order portal ensuring timely and consistent order confirmations.
• Acts as the main liaison between customers and the production team, ensuring proactive, prompt communication regarding delivery schedules, order status, and any anticipated delays. Manage open orders and ensure seamless coordination across departments for on-time shipments to customers.
• Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
• Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner.
• Provide support to assigned account and sales team using all available tools.
• Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
• Communicate with CKD overseas regarding product expedites, custom part verifications, custom products, and pricing.
• Oversee efficient returns management processes to ensure timely resolution and customer satisfaction.
• Issue and assist with seamless coordination of service repair orders in the system. Facilitate effective collaboration among multiple departments to create and close out repairs.
• Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
• Enter and maintain accurate customer and manufacturing order information in production management platform, ensuring accuracy, completeness, and timely processing.
• Lead and participate in customer order review meetings, addressing priorities, status updates, and delivery requirements.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
• Perform other duties as assigned.

CKD USA Corporation offers a comprehensive and very competitive benefits package. CKD USA is An Equal Opportunity Employer. CKD USA does not discriminate on any basis prohibited by applicable law including race, color, religion, sex, national origin, disability, age, citizenship status, or Vietnam era or special disabled veteran's status in recruitment, employment, promotion, compensation, benefits, or training. It is also CKD USA's policy to maintain a work environment free from discrimination on the basis of sexual orientation.

Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire, CKD USA participates in the E-Verify program.

Requirements:

• 2-3 years of inside sales or customer support/service experience.
• Excellent attention to detail and problem-solving ability.
• Good written, verbal, and interpersonal communication skills.
• Standard computer knowledge in Excel, Word and Outlook
• Experience with Dynamics or other Enterprise Resource Planning software a plus.
• Must be able to work well in a team and or individually.
• Work effectively with a multi-national team.
• Semiconductor, Pneumatic, Fluid Power background a plus
• Japanese bilingual a plus.