Help Desk Specialist

High Sierra Talent is partnering with a client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6+ month contract . This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment. The ideal candidate will provide Level 1 desktop and help desk support , troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users. Key Responsibilities Provide first-level IT support to end users via phone, email, and in-person, ensuring timely issue resolution Diagnose and troubleshoot desktop hardware, software, and network issues , escalating complex problems when necessary Install, configure, and maintain PCs, laptops, peripherals, printers, and standard desktop applications Support Microsoft Windows and Microsoft 365 (O365) environments Assist with user account management , password resets, and access permissions Deliver white-glove / VIP support for senior leadership and executive users Document support tickets, resolutions, and maintenance activities accurately Collaborate with internal IT teams to resolve issues efficiently Participate in rotating on-call support schedules Work independently with minimal supervision while managing multiple priorities Travel occasionally within Oklahoma and the continental U.S. for project and support needs Required Qualifications Proven experience in Help Desk Support, Desktop Support, or IT Support roles Strong working knowledge of Windows OS and Microsoft 365 (O365) Experience supporting common desktop applications and enterprise software Solid understanding of computer hardware, networking fundamentals, and troubleshooting best practices Excellent customer service, communication, and interpersonal skills Ability to work both independently and collaboratively in a team environment Willingness and ability to travel and work without direct supervision Preferred Qualifications IT certifications such as CompTIA A+ , Microsoft Certified Desktop Support Technician (MCDST) , or similar Experience supporting executives or VIP users in a corporate environment #J-18808-Ljbffr