Customer Service Representative II
BizTek People, Inc. | APA International Placement Consultants
Job Description
Title: Customer Service II Duration: DTE - Direct Hire Location: Conroe, TX Job Description Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support. Employees at this level are proficient across all core areas of customer service operations, excluding specialized billing functions. The role requires effective use of contact center software and consistent achievement of higher-level performance standards (KPIs). Position Essential Functions:
•Perform all CSS I duties with proficiency.
•Manage new service connection requests, coordinate with field staff, and initiate meter installation.
•Process adjustments, deposit refunds, and payment arrangements within guidelines.
•Research and resolve moderately complex customer issues not involving advanced billing.
•Support collections processes and delinquency management.
•Provide informal training and guidance to CSR I staff.
•Maintain performance expectations, including contact center KPI standards.
•Process customer payments, returned mail, and billing correspondence.
•Conduct outbound calls to notify customers of leak alerts, declined payments, or urgent account issues.
•Review CIS records to identify potential revenue recovery opportunities.
•Perform other duties as required or assigned. Requirements Essential Function Requirements:
•Minimum of two years of customer service experience, preferably in utilities or regulated industries.
•High School Diploma or GED equivalent
•Proficiency with contact center software and CIS systems.
•KPI Expectations: o Average Handle Time (AHT): 8:30 minutes o After Call Work (ACW): 2:00 minutes o Adherence: 90% o Quality: Effective (75%)
Title: Customer Service II Duration: DTE - Direct Hire Location: Conroe, TX Job Description Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support. Employees at this level are proficient across all core areas of customer service operations, excluding specialized billing functions. The role requires effective use of contact center software and consistent achievement of higher-level performance standards (KPIs). Position Essential Functions:
•Perform all CSS I duties with proficiency.
•Manage new service connection requests, coordinate with field staff, and initiate meter installation.
•Process adjustments, deposit refunds, and payment arrangements within guidelines.
•Research and resolve moderately complex customer issues not involving advanced billing.
•Support collections processes and delinquency management.
•Provide informal training and guidance to CSR I staff.
•Maintain performance expectations, including contact center KPI standards.
•Process customer payments, returned mail, and billing correspondence.
•Conduct outbound calls to notify customers of leak alerts, declined payments, or urgent account issues.
•Review CIS records to identify potential revenue recovery opportunities.
•Perform other duties as required or assigned. Requirements Essential Function Requirements:
•Minimum of two years of customer service experience, preferably in utilities or regulated industries.
•High School Diploma or GED equivalent
•Proficiency with contact center software and CIS systems.
•KPI Expectations: o Average Handle Time (AHT): 8:30 minutes o After Call Work (ACW): 2:00 minutes o Adherence: 90% o Quality: Effective (75%)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative II in Conroe, TX vacancy
$10.69 per hour
...Part-Time Customer Service Representative II This position will be assigned to the Conroe Oscar Johnson Jr. Enrichment and Recreation Center JOB SUMMARY The Customer Service Representative II provides excellent customer service to members and participants. Assists...SuggestedHourly payPart timeCity of Conroe
Conroe, TX4 days ago- LATICRETE International in Conroe, Texas is looking for a Technical Services Representative II who will provide technical support to internal and external customers. You'll be responsible for resolving complaints and providing information on material selection and installation...Suggested
- ...connect with, engage with and improve the lives of employees, customers, partners, and the global communities in which we operate.... ...Supplemental Insurance Position Summary The Technical Services Representative II provides technical services to both internal and external...SuggestedFor contractorsWork at officeFlexible hours
- ...search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part... ...for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving...SuggestedStart working todayLocal area
U-Haul
Conroe, TX3 days ago - ...search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part... ...for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving...SuggestedStart working todayLocal area
U-Haul
Conroe, TX12 hours ago - ...s largest providers of products and services to the global energy industry. About... ...Working under direct supervision at Level II and progressing to greater autonomy... ...and regulatory requirements. Advise customers and government representatives on response strategies and technical...Full timePart timeWork from home
$22.35 per hour
...Phlebotomist II - Conroe, TX Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends Pay range: $22.35+ per hour Salary... ...6 Holidays plus 1 "MyDay" off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with company match up to 5%...Hourly payFull timePart timeWork experience placementMonday to FridayFlexible hoursQuest Diagnostics
Conroe, TX2 days ago$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant...Part timeCasual workRemote workFlexible hoursAFG
Conroe, TX1 day ago$17 - $19 per hour
...Customer Service Representative (CSR) Call Center JD Precision Plumbing & Air | Conroe, TX | Full-Time, On-Site JD Precision Plumbing & Air is a growing home-services company built on doing right by the customer and the crew. Our Conroe call center is the front door to...Hourly payFull timeAfternoon shiftStandard Heating Cooling and Plumbing
Conroe, TX4 days ago- ...This role involves managing public funds, ensuring compliance with state regulations, and providing financial reporting and analysis services to state agencies and the public. Responsibilities include overseeing the collection and disbursement of state revenue, managing...
CAPPS, Inc.
Conroe, TX1 day ago - ...Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple...Temporary workWork at officeLocal areaRemote work
Security Finance
Conroe, TX4 days ago - ...FASTSIGNS - JobID: 100-171454440 [Customer Service Representative] As a Customer Service Representative at FASTSIGNS, you'll: Consult with customers in defining needs and initiating orders which meet their requirements and budget; Respond to incoming calls, emails, in-...Immediate start
FastSigns
Conroe, TX5 days ago - ...Description Job Description Under basic supervision, performs routine customer service duties to include answering inbound calls, processing service... ..., compliance issues, or unusual account problems to CSR II or III. Maintain performance expectations, including contact...
APA International
Conroe, TX2 days ago $790 per week
...Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members...Remote workMaxion Research
Conroe, TX5 days ago- ...Texas 77306 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in...Weekly payTemporary workPart timeLocal areaFlexible hoursShift workNight shiftWeekend workAfternoon shift
Circle K Stores, Inc.
Conroe, TX1 day ago - ...HEB Grocery Stores - JobID: 178424 [Retail Associate / Cashier] As a Customer Service Assistant at HEB Grocery Stores, you'll: Package groceries and assist customers in transporting their merchandise from the store to their vehicle; Gather baskets and pick up trash inside...Immediate start
HEB Grocery Stores
Conroe, TX5 days ago - ...Customer Service Representative Celebration Advisor - Part Time There are tons to learn about liquor, beer & wine and have some fun along the way! Immediate Hire Always looking for smiling faces and those that are excited to learn and grow with our Team! Are you enthusiastic...Part timeImmediate startFlexible hoursAfternoon shift
WB Liquors & Wine
Conroe, TX5 days ago - ...Job Description Job Description TeleSales Representative - Remote About Us InsuraTec Services Group is seeking driven and passionate individuals to join... ...and providing tailored insurance solutions. Customer Support: Deliver exceptional service by assisting...Remote jobFlexible hours
InsuraTec
Conroe, TX13 days ago - ...PLUS COMMISSION----- We are seeking a detail-oriented and customer-focused CSR to support our CPAP resupply program. This role is... ...documentation requirements Meet or exceed daily/weekly sales and service goals Qualifications: Experience verifying insurance...Base plus commissionFull time
Texas Home Medical, Inc.
Conroe, TX26 days ago $21.03 per hour
Quest Diagnostics Incorporated is seeking a Phlebotomist II in Magnolia, TX, to collect specimens and perform various administrative tasks. The ideal candidate should have three years of phlebotomy experience and possess a high school diploma or equivalent. This position...Hourly pay- Living Earth, the leading producer of premium soil blends and elite mulch in Texas and Tennessee is seeking a customer service representative to continue our growth. The successful candidate will be available to work Monday through Friday with occasional Saturday hours...Seasonal workWork at officeMonday to FridayShift work
- ...Customer Service Representative (CSR) Speedy Stop # 88 - Conroe, TX - Conroe, TX 77301 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level Not Specified Travel Percentage None Category Customer Service Description Summary...Full timePart timeLocal areaImmediate startShift work
Speedy Stop
Conroe, TX4 days ago - ...be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we... ...Customer Service Manager, the Customer Service Representative will respond to customer inquiries...Work at officeMonday to FridayFlexible hoursShift work
DXP
Conroe, TXmore than 2 months ago $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGL1
Conroe, TX5 days ago- ...Job Description Job Description Call Center Representative – Service Department – Automotive - Gullo Toyota If you have what it takes... ...of the following results: Make a service appointment for customers, answer customer questions directly, enlist the help of service...Local areaFlexible hours
Gullo Auto
Conroe, TX29 days ago - ...Join Inframark's Community Management Services Team! At Inframark Community Management Services, you're not just starting a job you're... ...wellness plan. Summary of Functions The Administrative Assistant II provides intermediate administrative support with increased...Work at office
$80k - $120k
...with strong earning potential. Successful representatives may earn $80,000–$120,000 annually plus... ...trust, and delivering exceptional service, this is an opportunity to build a rewarding... ...explore insurance solutions, manage customer relationships, and provide ongoing support...Immediate startImpact Health Houston
Conroe, TX16 days ago- ...needs and present Simmons solutions through daily interactions, events, and outreach. The role emphasizes outbound calls, in-branch service, and collaboration with partner teams to meet branch goals. Some travel and training are expected as part of ongoing development....
$13.65 per hour
...Part-Time Customer Service Representative III This position is assigned to the Senior Center. Job Summary: The Customer Service Representative III will provide excellent customer service to members and participants. Assist with facility, event and program activities...Hourly payPart time$15 per hour
Customer Service Representative (Bilingual) Conroe, TX Job Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance...Hourly payFull timeTemporary workCasual workWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative II. Be the first to apply!
Related searches
- spanish customer service representative Conroe, TX
- airport customer service agent Conroe, TX
- career services representative Conroe, TX
- customer service officer Conroe, TX
- bilingual customer service representative spanish english Conroe, TX
- full time customer service associate Conroe, TX
- part time customer service representative work from home Conroe, TX
- customer associate Conroe, TX
- customer service specialist Conroe, TX
- online customer service assistant Conroe, TX