AWS Cloud Engineer III (1030am-7pm)

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.Integrity — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.The AWS Tier III Engineer is a senior infrastructure engineering and escalation role responsible for the support, design, implementation, troubleshooting, and optimization of complex client environments, with a primary focus on Amazon Web Services (AWS). This position serves as a Tier III escalation point for complex technical issues that require advanced troubleshooting and engineering expertise beyond standard Tier I and Tier II support. The engineer will work directly with clients, internal engineering teams, vendors, and other technical resources to resolve critical issues, implement infrastructure improvements, and provide ongoing technical guidance. While AWS is the primary area of specialization, this role requires broad infrastructure knowledge across networking, Windows/Linux systems, identity, security, backup, disaster recovery, virtualization, monitoring, and hybrid environments. This escalation role supports the shift of Monday-Friday 1030am-7pm EST Ideal Candidate The ideal candidate is a highly experienced infrastructure engineer who is comfortable operating independently in complex client environments and is capable of moving beyond traditional break/fix support. The engineer should be able to take an issue from: Escalation → Investigation → Root Cause → Remediation → Documentation → Preventative Improvement The successful candidate will combine deep AWS technical knowledge with broad infrastructure expertise, strong communication skills, sound engineering judgment, and the ability to mentor other engineers. This position is an AWS-focused Tier III infrastructure engineering role, rather than an AWS-only administration position. The engineer must be capable of troubleshooting across the complete technology stack when AWS workloads interact with networking, security, Windows/Linux systems, identity, backup, and on-premises infrastructure.Essential Duties, Responsibilities, and Knowledge Provide Tier III escalation support for complex infrastructure and cloud issues. Design, implement, support, and troubleshoot AWS environments across multiple client organizations. Demonstrate strong knowledge of AWS services including: EC2 VPC S3 Route 53 RDS IAM Elastic Load Balancing WAF CloudWatch Systems Manager AWS Backup Storage Gateway Resilience Hub and related resiliency services Troubleshoot complex AWS compute, networking, storage, identity, security, availability, and performance issues. Perform root-cause analysis and develop sustainable remediation for recurring or high-impact incidents. Design and maintain secure, scalable, highly available, and recoverable AWS infrastructure. Configure and troubleshoot AWS networking, including VPCs, subnets, routing, DNS, security groups, VPN connectivity, and hybrid connectivity. Manage and troubleshoot AWS IAM roles, policies, permissions, authentication, and authorization. Support AWS security controls and services and identify opportunities to improve the security posture of client environments. Design, implement, and troubleshoot AWS backup and disaster recovery solutions. Participate in disaster recovery planning, testing, documentation, and infrastructure resiliency initiatives. Monitor AWS environments and analyze CloudWatch, CloudTrail, VPC Flow Logs, operating-system logs, and application telemetry. Support AWS lifecycle management, including service upgrades, migrations, deprecated services, and end-of-support remediation. Assist with AWS migrations, modernization initiatives, and infrastructure projects. Develop automation using PowerShell, Python, Bash, AWS CLI, or similar technologies. Utilize Infrastructure as Code technologies such as Terraform, CloudFormation, or AWS CDK where appropriate. Identify repetitive operational processes and develop automation or standardized procedures to improve efficiency and consistency. Support hybrid environments integrating AWS with: Windows Server Linux Active Directory Microsoft Entra ID Microsoft 365 Networking and firewalls On-premises infrastructure Backup and monitoring platforms Other cloud platforms Provide technical guidance and mentoring to Tier I and Tier II engineers. Participate in system reviews, technical assessments, QBRs, and infrastructure recommendations. Create and maintain system documentation, diagrams, procedures, and technical runbooks. Work with business applications, vendors, consultants, contractors, and other IT personnel to resolve technical issues. Participate in the Engineering On-Call rotation. Minimum Experience Minimum 8 years of IT infrastructure, administration, or engineering experience. Significant hands-on experience supporting AWS production environments. Strong experience with AWS infrastructure, networking, IAM, security, backup, and troubleshooting. Strong Windows and/or Linux server administration experience. Strong understanding of TCP/IP, DNS, routing, VPNs, firewalls, and enterprise networking. Experience with cloud infrastructure and hybrid environments. Experience with backup and disaster recovery technologies. Experience with scripting and automation. Demonstrated experience providing Tier III escalation support. Previous experience in an MSP or consulting environment is preferred. Education & Certifications Bachelor's degree in Information Technology, Computer Science, or related field preferred. Preferred certifications include: AWS Certified Solutions Architect – Associate or Professional AWS Certified SysOps Administrator AWS Certified Security – Specialty AWS Certified Advanced Networking – Specialty Microsoft Azure certifications VMware or other relevant infrastructure certifications Relevant experience may be considered in lieu of formal education or specific certifications. Job SummaryRequisition Number: AWSCL002073Job Category: Infrastructure \& SystemsSchedule: Full-Time