Customer Service Specialist

Customer Service Specialist Location: 6465 National Drive, Livermore, CA 94550-8808 Duration: 6 Months Work Arrangement: 100% Onsite Shift: 8:30 am-5:00 pm, but candidates do need to have flexibility as well. Pay Range: $25 - $27 per hour (W2) Position Overview This role operates in a fast-paced, high-volume call center environment and focuses on patient satisfaction, remote monitoring support, account updates, result collection, and supply order management. The ideal candidate will be customer-focused, detail-oriented, and capable of maintaining productivity while handling a large volume of calls. Principle Responsibilities Handling of inbound and outbound customer calls. Collects, receives, and records INR results. Utilizes call scripting provided when conducting patient phone calls. Contacts physician for INR results based on clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures. Monitors and assists customers with adherence to prescribed test frequency. Promotes use of digital platforms. Provides assistance in the use of digital platforms. Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable. Responsible for time management, adherence to schedule and attendance. Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements. Required Qualifications High School diploma or equivalent 2 years of high call volume call center experience Communicate clearly and concisely, both in writing and verbally with others in a professional manner. Strong computer skills, proficiency navigating multiple websites and platforms. Proficient with Microsoft office programs and smart devices. Versatility, flexibility, and willingness to work within constantly changing priorities. Preferred Qualifications 2+ Experience in high call volume call center 2+ Experience in a clinical environment