Director, Program Operations and Business Growth

Job Description

Job Description

Description:

FMI's Training Institute Performance programs team is seeking a Director of Business Growth & Operations to own and scale the business performance of FMI's experiential learning programs — the Project Manager Academy (PMA) and Construction Business Academy (CBA), with a mandate to develop and launch new offerings over time. This role owns the end-to-end operations of each program — from financial performance to day-to-day training delivery — operating it as a business. The Director builds and leads the team and systems that support scale, and partners closely with subject-matter facilitators to bring programs to market — with the opportunity to facilitate personally as capacity allows.

For more than 70 years, FMI has partnered with organizations across the built environment to develop exceptional leaders and build stronger, more profitable businesses. Experience in or adjacent to the built environment is preferred, but strong program or business-unit leadership experience from other industries will be considered.

This is a full-time position based in either our Raleigh, NC or Denver, CO office. Travel is approximately 15–25%, with increased travel in the initial months to support onboarding.

**Applicants must be legally authorized to work in the U.S. on a full-time basis. FMI is unable to provide visa sponsorship at this time.

Responsibilities

• Own end-to-end program performance across assigned offerings, operating each program as a business with accountability for revenue growth, profitability, forecasting, budgeting, pricing strategy, and margin management.
• Lead business development for assigned programs, including client discovery, proposal development, and pricing strategy, with accountability for pipeline performance and enrollment targets.
• Set growth strategy and roadmap for expanding into additional performance and technical offerings.
• Own the operational mechanics of running corporate training programs at scale — program scheduling, enrollment logistics, and consistency of delivery across program sessions.
• Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and facilitators, setting clear expectations, driving accountability, and ensuring operational discipline.
• Coach and develop the Program Operations Manager and Coordinator toward full ownership of day-to-day program operations, while retaining strategic oversight and final accountability for the programs.
• Partner in defining, hiring, and onboarding the Performance Facilitator role, and personally own content and delivery quality until that function is fully built out.
• Foster a culture of ongoing feedback and coaching within the team, actively investing time in developing direct reports and addressing improvement areas as they arise.
• Partner cross-functionally with Marketing, Consulting, and Operations to drive program visibility, demand generation, and execution excellence.
• Identify and implement opportunities to improve efficiency, scalability, and overall program impact through systems, processes, and operational improvements.
• Own the end-to-end client experience, ensuring programs deliver outcomes that drive retention, repeat business, and long-term client relationships.
• Own the ongoing quality and improvement of program content and materials, ensuring they stay current, consistent, and aligned with client and industry needs.
• Partner with facilitators and subject-matter experts on content and delivery, personally contributing to content refinement, with facilitation as capacity allows.

Requirements:

Required Experience

• Experience owning or operating a P&L, business unit, or revenue-generating program, with 7+ years building, scaling, or operating a business or program portfolio — including direct team leadership and P&L or growth accountability.
• Demonstrated ability to manage financial performance, including budgeting, forecasting, pricing, and margin growth.
• Demonstrated experience leading business development, including pipeline management, proposal development, and enrollment or sales targets.
• Proven experience managing complex programs or business units with multiple stakeholders.
• Bachelor’s degree in business, marketing, education, or a related field required; advanced degree preferred.

Preferred Background

• Experience in the built environment, including construction or related industries, strongly preferred.
• Background in adult education, corporate training, or program-based learning environments strongly preferred, including experience operating the mechanics of program delivery (e.g., cohort scheduling, enrollment operations, facilitator management, consistency across program cycles) as well as designing or building new content and programs from concept to launch.
• Facilitation, coaching, or leadership development experience a plus, but not required.

Skills & Capabilities

• Demonstrated ability to coach and develop direct reports, with a track record of investing in team members’ growth.
• Strong strategic thinking, problem solving, and communication skills.
• Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent.
• Ability to operate effectively in dynamic, fast paced, and ambiguous environments with minimal direction.

FMI offers a comprehensive benefits package, including fully paid employee medical insurance, life insurance, and long-term disability coverage, as well as additional benefit elections. Our package also includes a competitive 401(k) plan, paid time off (PTO), and parental leave.

FMI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.