Emergency Medical Transport Dispatcher - MEDCOM (EMT/Paramedic)

Emergency Medical Transport Dispatcher MEDCOM | EMT or Paramedic When seconds matter and coordination saves lives, MEDCOM is the nerve center that keeps care moving. As an Emergency Medical Transport Dispatcher at UVA Health, your clinical background and operational judgment directly support safe, timely patient movement across one of Virginia's most advanced academic health systems. This is a role for experienced EMTs and Paramedics who want to extend their impact beyond the field, applying clinical insight, calm decision making, and system level thinking in a high reliability command environment. The Role MEDCOM serves as the centralized hub for emergency and nonemergency medical transport coordination across UVA Health. As a dispatcher, you translate clinical urgency into precise action, ensuring the right resources move at the right time for the right patient. Your work blends clinical awareness with operational control and includes: Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals. Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity. Communicating clearly and professionally with EMS crews, hospital teams, and external partners. Managing multiple requests simultaneously while maintaining accuracy and situational awareness. Documenting transport activity and decisions in real time using established systems and protocols. Supporting patient safety through effective handoffs, escalation, and problem resolution. What an average day looks like You will work in a fast paced communications center where conditions shift quickly. Calls vary from routine transfers to time-sensitive, high acuity movements requiring decisive coordination. The pace is steady, the expectations are high, and the impact of your decisions is immediate and measurable across the care continuum. This role rewards professionals who remain composed under pressure, think several steps ahead, and understand how operational excellence supports clinical outcomes. Compensation Compensation starts at the base rates below. Final offers are determined commensurate with education and experience. Emergency Communications Specialist 2 (EMTB): $18.00-$30.14/hr Emergency Communications Specialist 3 (AEMT/Paramedic): $18.00-$34.62/hr Promotional Opportunities The following role is not hired into directly and is available only through promotion based on experience, performance, and demonstrated competency. Emergency Communications Specialist 4 (AEMT/Paramedic - Promotional Only): $18.70-$37.48/hr Minimum Qualifications Education: High School diploma/GED required. Experience: Communications center experience and/or basic dispatcher course/dispatch experience preferred. Licensure/Certifications: Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required. AHA Health Care Provider BLS CPR certification required. Physical Demands Job requires sitting for prolonged periods, frequently typing/traveling and multi-tasking activities. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull > 20lbs. May be exposed to fumes, heat, noise, high-stress environment and environment prone to high-capacity sensory stimulation. Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance. Paid Time Off, Long-term and Short-term Disability, Retirement Savings. Health Saving Plans, and Flexible Spending Accounts. Certification and education support. Generous Paid Time Off. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment. #J-18808-Ljbffr The Rector & Visitors of the University of Virginia