Confirmation Call Center Manager
$55k - $75kFull-time
Bath Planet
Confirmation Call Center Manager
Company: Bath Planet & Home Pro MI
Location: Grand Rapids, MI and surrounding areas
Job Type: Full-Time
Compensation: $55,000–$75,000 annually
Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development
About the Role
As the Confirmation Call Center Manager , you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.
Responsibilities
- Manage the daily operations of the Confirmation Call Center.
- Hire, train, coach, and develop Call Center Representatives.
- Schedule and confirm appointments with homeowners.
- Answer inbound calls and make outbound confirmation calls.
- Deliver exceptional customer service while maintaining professionalism.
- Manage and coordinate sales representatives' schedules.
- Monitor team performance and ensure weekly and monthly goals are achieved.
- Resolve customer concerns and handle escalated issues promptly.
- Maintain accurate customer records and appointment information.
- Prepare reports and monitor key performance metrics.
- Foster a positive, productive, and team-oriented work environment.
Qualifications
- Previous management or supervisory experience in a call center or customer service environment preferred.
- Strong leadership, coaching, and team-building skills.
- Excellent communication and interpersonal abilities.
- Outstanding customer service and conflict resolution skills.
- Strong computer proficiency and experience with CRM systems.
- Excellent organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Evening and weekend availability as needed.
Compensation & Benefits
- $55,000–$75,000 annual salary
- Bonus opportunities based on performance
- Dental Insurance
- Paid Vacation
- Paid Sick Time
- Professional Development
- Ongoing leadership training
- Career advancement opportunities
- Supportive team environment
Why Join Bath Planet & Home Pro MI?
At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.
Apply Today
If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!
Vacancy posted 19 days ago
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