Collaboration Engineer

Heartland Technology Group Position Summary The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities / Essential Functions Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively. Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work. Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process. Provide support, maintenance, and administration for HBS’ customers. Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor. Provide time estimates and project scopes for systems related projects. Maintain current vendor/industry specific certifications and stay current on new products and solutions. Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. Competencies Accountability - Ability to accept responsibility and account for his/her actions. Adaptability - Ability to fit into a changing environment. Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition. Decision Making - Selecting an effective course of action while controlling resources and expenditures. Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. Ethical - Ability to be guided by the company’s accepted principles of moral conduct. Organized - Ability of an individual to be structured and methodical in working skills. Persistence - Ability to continue in a course of action in the face of adversity. Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge. Required Experience 6 months to 1 year in a technical related field, internship, or equivalent Preferred Experience At least one year in a technical related field Experience working as a consultant Required Skills, Education and/or Certifications Associates degree, equivalent certifications or equivalent work experience CCNA or Equivalent Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice) Preferred Skills, Education and/or Certifications Bachelor’s Degree or equivalent education/certifications

CCNP, CCA-V, VCA-DCV, MCA

Microsoft Teams Voice Certification (MS-721) Zoom Competencies Cisco Webex Calling Professional Equal Employment Opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr Heartland Technology Group