Part-Time Lead Customer Service Representative (Family Recreation Center)

Lead Customer Service Representative

Do you have a talent for excellent customer service? Consider yourself someone with effective listening and communication skills? The Oak Brook Park District has an opportunity for YOU! We're seeking a friendly and reliable Lead Customer Service Representative to assist with the daily operations of our Family Recreation Center. In this role, you will provide excellent service to guests, work with our recreation software and technology, handle inquiries, and support various functions within the center.

This position offers approximately 25 hours per week, not to exceed an average of over 29 hours per week.

Memorial Day - Labor Day general hours requested: Monday - Thursday 4:15pm - 10:15pm, Saturday 12:15pm - 4:15pm

Labor Day - Memorial Day general hours requested: Monday - Thursday 4:15pm - 10:15pm, Saturday 12:15pm - 6:15pm

The Front Desk Customer Service Representative reports directly to the Facility Manager at the Family Recreation Center.

Essential Job Duties:

• Provide direct support to the Family Recreation Center Facility Manager.
• Provide excellent internal and external customer service.
• Be familiar with Park District facilities and offerings including yet not limited to the following: operating hours, website content, membership information, program information, program changes, and special events.
• Process all memberships, program registrations, and point of sale transactions in a timely and accurate manner.
• Efficiently resolve all membership, program registration, and point of sale issues.
• Good decision making and the ability to effectively deal with upset customers is required.
• Regularly communicate with the Family Recreation Center Facility Supervisor on Park District matters.
• Engage in open, honest, and respectful communication internally and externally.
• Work with other staff members to address facility, program, and service issues.
• Attend staff meetings.
• Attend scheduled customer service training sessions.
• Focus on welcoming diversity, encouraging inclusion and creating equity for all.

Education, Experience, and Training:

• Valid Illinois driver's license (Class D)
• Current CPR/AED/First Aid certification required or training provided by the Park District
• Proficient computer skills required, including familiarity with basic office software and the ability to learn internal systems quickly.

Benefits:

• Paid Time Off: Earn up to 48 Personal Hours/fiscal year
• IMRF Pension Plan
• Voluntary Life Insurance
• Voluntary Long Term Care Insurance 457(b) Retirement Savings Plan
• All Oak Brook Park District employees benefit from a work-life atmosphere, a complimentary Central Park Campus Membership, discounts on programming, and continuing education opportunities.

The Oak Brook Park District is an equal opportunity employer. Employment with the Park District is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, age, color, sex, religion, veteran status, national origin, sexual orientation, disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify our ADA coordinator Brian DeWolf at View email address on click.appcast.io or View phone number on click.appcast.io.

Bilingual candidates encouraged to apply.