Korean Speaking Customer Support Representative
Full-time
Mechanist Games
You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:
- Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;
- Assist players to resolve technical problems with the game;
- Record game problems and feedback from users, and solve online issues;
- Pay attention to Facebook and other social communities, and collect feedback from players;
- Proofreading of operational activities, game localization, and advertising proposals
- Check updates & newly released content for the game you’re supporting;
- Attend your weekly meeting with a team of 10-15 fellow agents and your manager.
Vacancy posted more than 2 months ago
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