Practice Manager of Operations

Overview Mirada Market Dental Care is looking for a Practice Manager of Operations to join our team. Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations , you’ll be a valued business partner to the Doctor and help guide and support the team to provide the best patient care to the community. This is a role where continuous learning is encouraged and patients come first. Responsibilities Strive towards mastery of role by prioritizing and completing all PMO Training to develop technical, commitment, and leadership skills Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality) Ensure goals and priorities of Doctors and teams are achieved through servant leadership Bell Leadership Training every 18-24 months Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles Focus and prioritize efforts of the team to support the Doctor in achieving their Top 10 Professional goals Create alignment with doctor through daily one-on-ones, morning huddles, and weekly touch points Commit to serving as a business partner for the Doctor, collaborating and developing quarterly and annual financial goals Help Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs Understand the benefits and metrics of DMP and help Doctor monitor progress Identify and support future team growth by selecting candidates (BA, DA, Hygienists) who are an 80% match for both the position and the practice Partner with Doctors to identify skills needed for open positions and proper selection team within the practice Successfully onboard new team members through partnerships with recruiting and support office Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off) Continuing education to develop your full potential and be a true business partner to our supported Doctors Access to an expansive network of mentors and networking opportunities Top quality technology to assist in your daily responsibilities for greater efficiencies in delivering exceptional patient care Minimum Qualifications Associate’s or Bachelor’s degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.) Experience working in a fast-paced and customer-centric environment Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies Excellent communication, leadership, coaching, and conflict resolution skills Trustworthy; maintain patient confidentiality and team ethics Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel may be involved) TB testing is a standard requirement for dental office roles and must be completed prior to starting employment; the test is arranged during the pre-employment process. Not applicable in the states of FL & TN. About Heartland Dental As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr