Tour Guide/Docent

Job Description

Job Description

Individuals need to be able to act as a liaison as well as give multiple tours throughout the day. They must be able to demonstrate strong interpersonal skills to handle interactions with museum/event guests. They must be able to demonstrate basic computer and point of sale skills to check-in museum visitors. Individuals must be able to work on weekends with occasional evenings. The job environment can be very fluid so adaptability is a must. The primary responsibility of the tour guide is to give informative tours to all visitors ensuring they have a pleasant experience within the building.

Duties and requirements are listed below:

Museum Tours & Events

• Memorization of script
• Adapt tour based on audience
• Crowd management
• Management of groups of 1–40+ people
• Elevator operation
• Opening and closing the building/exhibits
• Responding to customer inquiries in person and over the phone
• Assisting with public and private events
• Assist as necessary to ensure smooth operation of event

Security

• Monitor security cameras
• Monitor entrances and exits

Requirements

• English Proficiency, second language is a plus
• Comfortability with public speaking
• Have reliable transportation, must live within 25 miles
• Available to work on weekend/evenings
• Able to walk/stand for extended periods of time (1 hour or longer)
• Highschool diploma/GED or equivalent experience

Preferred Experience

• Experience giving tours
• At least 1 year of customer service experience
• Knowledge of early United States history
• Knowledge of freemasonry
• Point of Sale experience preferred

The George Washington Masonic National Memorial is a National Historic Landmark, Museum and Memorial dedicated to George Washington.
The Memorial is open to the public for tours, private and public events.

Company Description

The George Washington Masonic National Memorial is a National Historic Landmark, Museum and Memorial dedicated to George Washington. \r\nThe Memorial is open to the public for tours, private and public events.