Customer Success Manager

Zen Educator Partnership Manager$60,000 - $66,000 a year Location: Philadelphia, PA, Remote Type: Full-Time Total On-Target Earnings (base + commission): $66,000 USD Reports to: Customer Growth ManagerAbout the RoleThis is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs. You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them. You'll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more.About Zen EducateZen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more. We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators.What You'll Be DoingManaging and growing US school partnerships: Building deep, meaningful relationships with your school partnersWork with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classroomsUpselling Zen products and services to expand our impact within your school partner portfolioActing as a responsive, central point of contact for all school partnership stakeholdersReporting on key trends and feedback to our Product team to help improve our platformManaging and supporting US educators: Communicating daily with newly onboarded educators to place them in daily subbing or long-term rolesMaintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problemsCoaching educators and improving their performance in schoolsWhat We're Looking ForMindset & TraitsCoachability: You thrive on feedback, bring low ego, and are eager to learn daily.Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals.Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates.Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency.Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before.Skills & ExperienceA deep passion for the education sector and creating a positive social impact.Experience in sales, partnerships, account management, recruitment, or education is a plus.Team & CultureWe are a collaborative, high energy, and mission-driven team solving a problem that makes a real difference in the world. We celebrate each others' wins, lift each other up, and raise our hands any time we can help a teammate solve a problem.BenefitsEquity compensationRole includes bonus18 Paid Vacation Days and 10 Paid Company HolidaysComprehensive medical, dental, and vision insurance401(k) retirement plan with no matchSick leavePaid biweeklyHiring ProcessStep 1: Intro call with our Talent team to tell you a bit more about the role, assess alignment, and answer any question you may haveStep 2: 1 hour interview to review a practical task and role play a mock call with a school partnerStep 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the roleReady to ApplyIf you've read this far and you're excited (maybe even a little nervous), we'd love to hear from you. We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people's voices are heard and all our team can look forward to coming to work. We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates. If you require any reasonable adjustments during your interview process with us, please do let us know. Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.