Information Technology Asset Manager

We are seeking a ServiceNow ITAM SME with strong expertise in Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), CMDB, Discovery, and Asset Lifecycle Management. The ideal candidate will have experience designing and implementing enterprise-scale ServiceNow ITAM solutions and working closely with business and technical stakeholders. Key Responsibilities Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations. Conduct requirements-gathering workshops and translate business needs into scalable ServiceNow solutions. Design and configure asset lifecycle processes covering procurement, receiving, deployment, inventory, maintenance, and disposal. Implement software license management, reclamation, compliance reporting, and optimization processes. Asset & Configuration Management Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM. Define asset classes, data models, lifecycle states, and governance standards. Maintain CMDB and asset repository accuracy through reconciliation and automation. Drive asset normalization and software entitlement management. Integration & Automation Integrate ServiceNow with SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, and AWS. Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs. Develop and support REST/SOAP integrations. Governance & Compliance Establish ITAM governance frameworks, policies, and operational procedures. Monitor software license compliance, utilization, and optimization. Support internal and external audits. Develop KPI and executive dashboards for asset compliance, utilization, and cost optimization. Stakeholder Management Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams. Serve as the functional and technical SME for ITAM initiatives. Conduct workshops, training, and knowledge-transfer sessions. Required Skills ServiceNow ITAM, HAM Pro, and SAM Pro ServiceNow CMDB & CSDM ServiceNow Discovery & Service Mapping Asset Lifecycle Management Software License & Entitlement Management ServiceNow Flow Designer & IntegrationHub REST/SOAP Integrations ServiceNow ITSM ITIL v4 processes Reporting & Performance Analytics Preferred Certifications ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – Software Asset Management (CIS-SAM) Certified Implementation Specialist – Discovery Certified Implementation Specialist – Service Mapping ITIL v4 Foundation ITAM Strategy & Roadmap CMDB & Asset Governance License Compliance Management Integration Design & Documentation Process Documentation & SOPs Mandatory Skills ServiceNow CMDB | ServiceNow IntegrationHub | ServiceNow ITSM | ITAM | HAM | SAM #J-18808-Ljbffr VBeyond