Administrative Assistant

Administrative Assistant Billing

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Position Summary

The Administrative Assistant provides administrative and clerical support to the billing and revenue cycle team to ensure efficient and accurate processing of billing-related activities. This role assists with documentation, data entry, account support, and communication with internal teams and patients. The Administrative Assistant plays a key role in supporting workflow efficiency and maintaining the integrity of operations.

Key Responsibilities

• Provide administrative support to the revenue cycle team
• Assist with data entry and maintenance of patient information in the practice management system
• Prepare, organize, and distribute documents and reports
• Support claim submission processes and ensure required documentation is complete
• Answer incoming calls and route appropriately
• Track and log correspondence, including incoming mail, faxes, and electronic communications
• Assist with payment posting support and reconciliation tasks as needed
• Maintain accurate and organized files (electronic and paper) for records
• Assist with AR, coding, and patient access teams to support issue resolution
• Ensure compliance with HIPAA and organizational policies when handling patient information
• Identify workflow inefficiencies or documentation gaps and escalate to leadership

Qualifications

Required:

• High school diploma or equivalent
• Minimum of 12 years of administrative or healthcare office experience
• Basic understanding of medical billing or revenue cycle processes
• Experience with computer systems, data entry, and Microsoft Office applications
• Strong organizational and customer service skills

Preferred:

• Experience in oncology or specialty healthcare setting
• Familiarity with practice management systems and EHR platforms
• Exposure to insurance claims processing or billing workflows

Key Competencies

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Effective communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Customer service and patient-focused mindset
• Team collaboration and dependability
• Basic problem-solving skills

Working Conditions

• Primarily office-based in a billing or business office environment
• Frequent interaction with internal staff and occasional patient communication
• Regular use of computers, phones, and office equipment

Physical Requirements

• Ability to sit for extended periods
• Ability to use standard office equipment, including computers, telephones, and printers