Information Technology Technician II

Information Technology Technician II Position Information: Posting Number: 20255561V, Position Title: Information Technology Technician II, Posting Type: Student, Hours/week: 10-20, Eligibility: Work study preferred but open to all students, Semester: 2025-2026 Academic Year, Location: St. Mary's Hall. Position Summary: Job Description Summary Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience. Additional Information This is a Summer, Fall, and Spring position. Technology Support Services will provide ALL training. Villanova University is an equal opportunity employer, committed to diversity and inclusion. #J-18808-Ljbffr