(Non-IT) Customer Service - Member Care Representative II
Pyramid Consulting, Inc.
Customer Support Representative
Immediate need for a Customer Support Representative with experience in the Insurance / Financial / Corporate Industry. This is a 6+ month contract opportunity with long-term potential located in Brea, CA USA 92821.
Please review the job description below:
Key Responsibilities:
- Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products.
- Reduces customer call backs by creating a simple, hassle-free interaction for the caller.
- Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation.
- Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes.
- Participates in technical and customer service skills training to stay aware of current and best practices.
- Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers needs with company guidelines. Majority of calls will be moderate, but may take overflow of complex calls if necessary
- Provides process and performance improvement recommendations.
- Is fully cross trained on all available product lines for the business unit.
Key Requirements and Technology Experience:
- High school studies; some undergraduate studies preferred.
- In addition, typically three months of foundational training and experience; successful demonstration of holistic foundational experience including performance and company strategy elements.
- Demonstrated experience in moderate call handling. Knowledge: Knowledge of general business practices and terminology. Familiarity with insurance and customer service concepts.
- Mastery of foundational call skills including company billing and billing systems, company policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge. Is fully cross-trained on all insurance products for the business unit.
- Strong verbal and interpersonal skills to communicate technical insurance and billing information to policyholders, agents, third parties, and peers. Analytical skills to analyze billing information. Requires strong multi-tasking and computer navigational skills.
Our client is a leading Insurance / Financial / Corporate organization and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply today for immediate consideration.
Pyramid Consulting$25.31 - $35.41 per hour
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