World Cup Fan Fair Event Staff 2026

Event Staff Supervisor – GWCC

The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.

Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces

Conduct roll call, briefings, and post-event debriefs for all assigned staff

Ensure proper staffing levels and coverage for all assigned posts

Monitor staff performance, appearance, and professionalism

Enforce company policies, venue rules, and GWCC guidelines

Provide direction and assistance to guests, vendors, and event attendees

Respond to incidents, emergencies, and customer concerns in a timely and professional manner

Maintain communication with management via radio and other communication tools

Complete incident reports, daily activity reports, and shift summaries

Coordinate with GWCC operations, public safety, and event coordinators

High school diploma or GED required

Minimum 1–2 years of supervisory experience in event staffing, security, or customer service

Strong leadership, communication, and organizational skills

Ability to manage teams in high-volume, fast-paced environments

Must be reliable, punctual, and professional in appearance and conduct

Ability to work flexible hours, including nights, weekends, and holidays

Ability to stand and walk for extended periods (8–12 hours)

Ability to work both indoors and outdoors depending on event needs

Ability to lift up to 25 pounds if required

Large-scale convention center with multiple buildings and high guest volume

Events include conventions, trade shows, corporate events, and large public gatherings

Fast-paced environment requiring strong multitasking and situational awareness

Prior experience working at GWCC or similar large venues

Experience with crowd control and access management

Familiarity with radio communication systems

CPR/First Aid certification