Claims Service Leader

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Service Leader - First Party Casualty UM/UIM is responsible for serving as an integral member of the Claims Service Area (CSA) staff, supporting the oversight and coordination of first-party casualty operations with a focus on Uninsured/Underinsured Motorist (UM/UIM) claims handling. This role assists in achieving customer satisfaction, loss management, and expense management objectives while serving as a liaison between Home Office, CSA leadership, and field employees.

The Claims Service Leader provides operational guidance, mentoring, and coaching to team members handling first-party casualty UM/UIM claims and supports consistent claim quality, regulatory compliance, and effective claim resolution

Key Responsibilities

• Ensures adherence to empathetic and responsive customer service in all transactions

• Manages processes to ensure delivery of compassionate service that is fast, fair and easy

• Proactively identifies and manages risk while eliminating barriers to help achieve business results

• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision

• Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff

• Eliminates barriers to achieving business results

• Manages and resolves escalated customer communications, concerns, conflicts or issues

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs

• Consistently meets band level behaviors, production, quality and/or customer service goals

• Effectively coaches and provides development/career guidance for direct reports

Experience

• 5 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

• Hours/Time Zone Needed: 8 – 4:30 handling CA (PT or MT preferred not required)
• Any other special requests: Prior Leadership experience for this complex role

Skills

Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction

Compensation

Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.