Team Lead

Neroli Salon & Spa is seeking an enthusiastic and dedicated Team Leader to support the General Manager in leading our team to consistently deliver a 5-star guest experience. This role focuses on coaching, mentoring, and inspiring the retail team to ensure guests receive a memorable and elevated experience from beginning to end. The Team Leader will help meet overall salon & spa benchmarks by overseeing key aspects of daily operations, focusing on staff development, retail success, and guest satisfaction. Key Responsibilities: Conduct store operations including guest check-in and check-out, appointment scheduling, payment processing, and opening/closing store proceduresAct as frontline leader, setting the tone for exceptional guest service and high performance at the retail deskAssist in scheduling, onboarding, training and mentoring new hires to ensure a consistent guest experienceLead and coach non-technical team members to support their growth and elevate overall team performanceDrive retail performance by setting, tracking, and achieving individual and team sales goals Maintain strong product knowledge across Aveda and Ultraceuticals products to support team education and guest recommendationsConduct regular performance assessments for non-technical team members, offering constructive feedback and development opportunities through 10/10s.Ensure concierge services and Aveda rituals are consistently delivered, maintaining guest amenities, and building strong guest relationships by addressing feedback and concerns.Facilitate Aveda Advisor Team meetings, both in-person and virtually, to keep communication and training on track. Other duties assigned by leadership Qualifications: 2 years of experience in a leadership or supervisory roleExperience in a salon and spa settingPrevious retail management experienceStrong leadership and communication skills, with a passion for guest service. Work Environment & Physical Requirements: Ability to work in a fast-paced environment, providing front-line support to both team members and guests.Ability to stand for extended periods throughout the workday. If youre passionate about the beauty and wellness industry and thrive in a leadership role, wed love to hear from you! Benefits: 401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insurance