Service Desk Analyst I
The Vomela Companies
Vomela Service Desk Analyst Level 1
Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our St. Paul, MN location. We are seeking qualified individuals with 1+ years of Service Desk experience looking to further develop their IT skill set.
What You'll Do...
- Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures.
- Logs incidents and service requests and maintains relevant records.
- Systematically interprets user problems and identifies solutions and possible side effects.
- Uses experience to address user problems and interrogates knowledgebase for potential solutions.
- Escalates complex or unresolved incidents.
- Records and tracks issues from outset to conclusion.
- During change, acts systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
- Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
- Maintains or creates records in knowledgebase, informs users about the process, and advises relevant persons of actions taken.
- Assists with employee onboarding and offboarding tasks.
- Other duties and projects as assigned.
Vacancy posted 1 day ago
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