Operations Consultant (Workflow Coordinator)

Quality Assurance And Workflow CoordinatorAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Quality Assurance and Workflow Coordinator. This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.Responsibilities:Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgmentAdvises on projects and directs activities of a team related to special initiativesAdvises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations functionConsults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and controlIdentifies and recommends responsibilities and accountabilities for key programs/projectsMinimum Qualifications:Experience as a workflow/operations coordinatorExcellent communication skillsCritical thinkingAbility to make decisions and recommendations based on data and business analysisSkills:Customer and Client FocusProblem SolvingRisk ManagementAdaptabilityAttention to DetailCollaborationCritical ThinkingIssue ManagementAnalytical ThinkingDecision MakingOral CommunicationsPresentation SkillsMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift: 1st shift (United States of America)Hours Per Week: 40