French/English Customer Service
$17 - $20 per hourGlobal Channel Management
French/English Customer Service
Port Washington, New York, United States
$ 17.00 - 20.00 (US Dollar)
About the job French/English Customer Service
French/English Call Center needs 1+ year(s) of experience working in customer service, hospitality or call center environment
French/English Call Center requires:
- High school diploma
- Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet
French/English Call Center duties:
- Answers incoming calls and processes orders
- Resolves customer complaints, troubleshoots issues to determine best path for resolution
- Correctly documents customer interactions and tracks call types
- Maintains support service levels and upholds Customer Service standards
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability
- Takes inbound phone calls for up-to 90% of assigned shift
- Performs all other duties as assigned
Vacancy posted 2 days ago
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