Certified Medical Assistant

Certified Medical Assistant

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule: Mon - Thurs 7:00am - 3:30pm, Fri 8am - 12:30pm (36 hrs per week)

Job Responsibilities

The Certified/Registered Medical Assistant (CMA/RMA) plays a key role in supporting patient flow and delivering high-quality care in a multifaceted clinical environment. This position performs delegated patient care tasks for an assigned patient population, along with administrative duties to support efficient clinic operations.

Under the direct supervision of the Practice Manager, Director, Medical Oncologist, Nurse Practitioner, or Physician Assistant, the CMA/RMA:

• Assists clinicians in providing patient care using the full scope of their training

• Performs both clinical and administrative functions to support patient care delivery

• Facilitates smooth patient flow throughout the clinic

• Conducts triage phone calls and coordinates communication between patients, caregivers, providers, and care teams

• Provides clerical and administrative support, including documentation coordination and supply ordering

• Ensures all responsibilities are performed in accordance with organizational policies and procedures

This role requires the application of specialized knowledge, sound judgment, and clinical skills to deliver an excellent patient experience. Reporting structure and performance evaluations are managed by the Practice Manager and/or Director.

Job Qualifications

Experience:

• Minimum of 1 year of experience within the last 3 years in a comparable role

• Preferred: At least 3 years of Medical Assistant or Nursing Assistant experience in a hospital or clinic setting

• Relevant specialty experience strongly preferred

Education:

• High school diploma or equivalent required

• Completion of one of the following:

  • An approved Medical Assistant training program , OR

  • An unapproved training program plus successful certification through AAMA, AMT, or another recognized national certifying body, OR

  • A U.S. Armed Forces medical services training program

• Completion of a relevant clinical program

Certifications:

• Basic Life Support (BLS) – American Heart Association (AHA) required

• Certified or Registered Medical Assistant (CMA/RMA) or equivalent certification required

Special Skills:

• Strong multitasking ability across both clinical and administrative functions

• Excellent organizational and communication skills

Training:

• Phlebotomy

• EKG

• Glucometer testing

• Electronic Health Record (EHR) and clinical systems utilization

• Transcription

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.