Hotel Front Desk/PBX Agent

Overview BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. Responsibilities Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations, and take same-day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Working in the PBX department. Qualifications Education: High School education or equivalent experience. Experience: Experience required by the position is from three months to one full year of employment in a related position with this Company or other organizations. Requires a working knowledge of the Front Desk aspect of Marriott’s/Columbia Sussex’s services, policies, or operations and a general knowledge of the hotel. Working knowledge is generally learned on the job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. A second language is preferred. Job Details Job Type: Full-time

E.O.E.