Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of five. Insurance has always been a part of my life—my father was a State Farm agent, and before opening my own agency, I worked as a team member myself. Those experiences helped shape my passion for serving customers, building relationships, and creating opportunities for others to succeed.

My wife and I both attended Auburn University, and we stay busy with our children and two dogs. Outside of work, I enjoy hunting, spending time at the lake, and making memories with family and friends.

Community involvement is important to me, and while we're already active locally, we have plans to expand our participation in community events and outreach efforts in the years ahead.

Our agency offers PTO, paid holidays, a Simple IRA, licensing costs paid up front, and a strong commitment to work-life balance. We believe in creating an environment where team members can build rewarding careers while maintaining time for the people and activities that matter most.

Our culture is fast-paced, friendly, and family-oriented. We work hard, support one another, and consistently strive to achieve our goals while maintaining a positive atmosphere. I'm looking for someone who is self-driven, energetic, hardworking, and professional. The ideal candidate takes initiative, enjoys being part of a team, and is motivated to grow both personally and professionally. If you're looking for a supportive environment with high expectations and strong opportunities for success, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Logan Steers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.