Help Desk/Desktop Support Analyst
Robert Half
Job Description
Job Description
We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.
Responsibilities:
- Respond to and resolve Level 1 support tickets
- Troubleshoot Windows, hardware, software, and user access issues
- Escalate complex issues to higher-level IT staff
- Provide hands-on desktop and end-user support
- Document issues and resolutions within the ticketing system
Qualifications:
- 1+ years of IT support, help desk, or desktop support experience
- Strong troubleshooting and customer service skills
- Familiarity with Windows environments and PC hardware
- Experience with ticketing systems preferred
- Degree or equivalent technical experience preferred
Schedule:
- Monday-Friday, 8:00 AM-5:00 PM
- Fully onsite in Cedar Rapids, IA
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk/Desktop Support Analyst in Marion, IA vacancy
$107.5k - $204.5k
...SAP Production & Manufacturing Functional Analyst with deep hands-on expertise in S/4HANA... ...production processes, and the ability to support and optimize complex manufacturing operations... ...for this team. Join Collins Aerospace to help us revolutionize the aerospace industry...SuggestedContract workTemporary workWork experience placementWork at officeRemote workFlexible hours- ...in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems. End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit) Directs and...SuggestedLocal area
- Apply Description Summary: The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely with Sales... ...Support Analyst serves as a data-driven business partner who helps balance customer needs, sales growth, and profitability...SuggestedContract workWork experience placementShift work
Van Meter
Cedar Rapids, IA3 days ago - ...Senior Technical Analyst (Technical Analyst III) Kuvare is on a mission to serve hardworking consumers overwhelmed by the complexities... ...lead analysis and solution delivery across our core systems, supporting both new development and enhancements to existing systems....Suggested
Kuvare
Cedar Rapids, IA5 days ago - ...manufacturing, agriculture, and education. We help our clients discover the best practices to approach... ...of our team. Job Responsibilities: The Service Desk Analyst will provide phone & email based, first level technical support to staff and faculty for the Kirkwood Community...SuggestedWork at officeRemote work
Solutions Management Group (SMG)
Cedar Rapids, IA5 days ago - ...IT Support Technician Mount Mercy University is seeking a customer-focused IT Support... ...point of contact for technical issues and helps maintain a positive technology experience... ...with Microsoft 365 and common desktop technologies. Ability to troubleshoot...Remote workAfternoon shift
St Ambrose University
Cedar Rapids, IA1 day ago - ...one of America’s largest and fastest-growing tech integrators and help us shape what’s next. Responsibilities The primary role... ...professional manner consistent with E2 Optics business expectations. Supports and promotes E2 Optics policies, programs, and services....TraineeshipLocal areaRemote work
E2 Optics
Cedar Rapids, IA3 days ago - ...seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s... ...Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play... ...Block, our purpose is simple: to provide help and inspire confidence in our clients and...Part timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
H&R Block
Cedar Rapids, IA1 day ago - ...more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve... ...installation and commissioning of mechanical seals and their auxiliary support systems. Observes, collects, and evaluates customer data while...WorldwideFlexible hours
John Crane
Cedar Rapids, IA1 day ago - ...class technology solutions and support. We are passionate about... ...Information Technology Support Desk Technician to provide remote support... ...not limited to: ~Advanced desktop issues ~VPN connectivity ~... ...experience ~1+ year of professional help desk experience ~Strong...Work at officeRemote workShift work
$15.5 per hour
...Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level...Contract workTemporary workLocal areaRemote workWork from home- ...sharing This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Marion, IA1 day ago - ...degree in Computer Science, Information Technology, or equivalent practical experience. We require at least 2 years of technology support experience. We are looking for a strong customer service orientation. We need excellent written and verbal communication skills. We...Full timeTemporary workWork at officeRemote workMonday to Friday
- ...part-time, on-site role for an Information Technology Assistant, based in Cedar Rapids, IA. The IT Assistant will provide technical support to staff, troubleshoot technical issues, and carry out general IT-related tasks & projects. Our IT department is a one-person...Full timeContract workPart timeInternship
$750 per week
...ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences....Part timeCasual workRemote workFlexible hoursAFG
Cedar Rapids, IA5 days ago- MCI is a tech-enabled business services company with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO) and XaaS cloud solutions across many industries. MCI operates both on‑site and remote agents powered by advanced...Temporary workCasual workWork at officeRemote work
MCI
Cedar Rapids, IA5 days ago - HARDY INDUSTRIES is seeking skilled technicians for hands-on I.T. and Telecom roles in Cedar Rapids, Iowa. Candidates will perform varied technical tasks like OS installations and structured cabling across environments such as retail and medical. A+ or Network+ certification...For contractorsFlexible hours
Hardy Industries Inc
Cedar Rapids, IA5 days ago - A technology company in Cedar Rapids, Iowa is seeking a skilled professional to support technical infrastructure and assist in hardware deployment. This role emphasizes strong customer service skills and experience with Windows servers and network equipment. The ideal candidate...
- Job Description Job Description Description: Our Customer Service Team members assist in all aspects of our retail operations. What You'll Do Provide outstanding customer service in a retail and counter-service environment Interact with customers and team...Part timeWork experience placementShift workWeekend work
$35 per hour
...Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based on your availability...Hourly payFor contractorsLocal areaRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk/Desktop Support Analyst. Be the first to apply!
Related searches