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Help Desk/Desktop Support Analyst

Robert Half

Job Description

Job Description

We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.

Responsibilities:

  • Respond to and resolve Level 1 support tickets
  • Troubleshoot Windows, hardware, software, and user access issues
  • Escalate complex issues to higher-level IT staff
  • Provide hands-on desktop and end-user support
  • Document issues and resolutions within the ticketing system

Qualifications:

  • 1+ years of IT support, help desk, or desktop support experience
  • Strong troubleshooting and customer service skills
  • Familiarity with Windows environments and PC hardware
  • Experience with ticketing systems preferred
  • Degree or equivalent technical experience preferred

Schedule:

  • Monday-Friday, 8:00 AM-5:00 PM
  • Fully onsite in Cedar Rapids, IA

Vacancy posted 22 days ago
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