Lead Patient Service Representative

Lead Patient Service Representative The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization. Work Location 5757 Main Street, Suite 102 Frisco, TX 7503 Work Hours Full-Time, 40 hours weekly, Monday-Friday, 7:30am-4:00pm Department Highlights Strong team collaboration Compassion and empathy to patients and the team Join an innovative team working toward making healthcare more accessible, integrated, and reliable Qualifications Minimum of two years’ experience in healthcare or patient care required High School diploma Two years of healthcare registration or customer service experience preferred Basic knowledge of medical terminology preferred Ability to read, write, and comprehend simple instructions and short correspondence Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions Ability to perform basic mathematical calculations Ability to sit and/or stand for long periods of time Forms strong working relationships within the team Strong computer skills using Microsoft Office Suite required Prior supervisory experience preferred Responsibilities Manages daily operations of the front desk Verifies and/or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time Participates in front office and company training as scheduled Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed Creates and maintains frequent communication and positive relationship with team members, evidenced by surveys and turnover Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume Communicates team member coaching and counseling opportunities to Center Director Completes incident reports as needed Benefits A Great Place to Work for the fourth year in a row Competitive benefits such as Medical, Dental, Vision, 401(k), PTO, Supplemental Maternity Pay, Backup Child/Adult Care and other unique benefits #J-18808-Ljbffr Solis Mammography