Supervisor - Catering Operations & Logistics

Supervisor, Catering Operations & LogisticsAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what's next. Let's define tomorrow, together.Job Overview and ResponsibilitiesAs the Supervisor, Catering Operations & Logistics, the role will promote safety and compliance in all we do. Whether on the ramp, in food production, or away from work, keeping each other safe is top of mind. This role will demonstrate our commitment to partnership. This role will provide oversight and direction to our airport and catering partners as they perform the daily tasks required to support the operation. United are good stewards of our resources. This role supports a continual focus on responsible use of United Airlines' equipment and materials, warehouse management practices, inventory ordering and stock management, as well as waste reduction efforts. United are focused and aligned on objectives. This role supports knowledge of, and ensures compliance with United's policies and procedures, as well as the understanding and awareness of performance metrics and reports.Vendor & Performance Management: Oversee management of vendor action plansIdentify issues, operational risks, quality of product, and areas of concern using performance data, daily walkthroughs and other sources of informationSet expectations and goals with vendor to enable the consistent delivery of quality service and productEngage in troubleshooting and in the moment resolution with vendors in accomplishing goals and objectivesDrive consistency in standard work and facilitate sharing of best practices with vendor partnersUtilize performance data to drive insights and educate / support partnersAuditing & Regulatory Compliance: Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirementsSupport investigations into safety incidents including corrective action planningFacilitate partnership with United Airlines Food Safety and operational safety teamsFinancial Controls: Provide direct oversight of the day-to-day operation and conduct audits to ensure integrity of catering partner inventory management process and reportingConduct spot checks evaluating inventory levels of galley equipment, food, and beveragesProvide intelligence over key cost drivers or extraordinary cost drivers (e.g., equipment shortage, excessive oversight) as neededChange Management: Provide direct support to catering partners on-site in the kitchens for new initiatives such as technology enhancements, changes to United's performance management system, new process adoption, etcPartner with CSC and leadership teams to support change management and communication plans for initiativesProvide on-site support and monitoring of adoption and success for new initiativesCoordinate execution of new menu concepts and service enhancementsLeadership, Collaboration & Partnering: Serve as a supporting liaison between Catering vendor and local airport personnel including Inflight, Airport Operations and other similar groupsSupport meetings, channels of communication and other forums for robust information sharing and planning at the local levelServe as point of escalation and support for Catering vendorsSupport recognition and excellence programs through recognition and commendationServe as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groupsRegularly interfaces with field and CSC-based Catering leadership teams, to provide for adequate situational awareness and obtain support as neededQualificationsWhat's needed to succeed (Minimum Qualifications):Bachelor's degree or 4 years of relevant work experienceBusiness, Operations, Engineering or Related FieldsMinimum 2 years equivalent or similar work experienceAbility to work flexible schedule to cover operationally critical days of week and shiftsAdvanced skills in Microsoft Office suiteKnowledge or use of AI (CoPilot, ChatGPT, Gemini)Must possess exceptional planning and organizational skills, along with strong written and oral communication skillsProven track record to work independently, in controlled and uncontrolled operation environments, and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelor's degreeSafety Management systemsHACCP, PCQI or equivalent food safety certificates2+ years of vendor management, airline catering, airport operationsThe base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact View email address on click.appcast.io.