Market Research & Insights, Senior Associate

Job Description

As a Market Research Senior Associate on the Insights team, you will translate complex customer and consumer signals into clear, actionable insights that shape strategy across the business. In this high-visibility role, you’ll lead qualitative and quantitative research projects and vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for business partners, and championing the voice of the customer. Your impact will promote smarter decisions, elevate customer experiences, and showcase your project management skills, as well as your passion for research and consumer insights.

Job responsibilities

• Understand the goals and needs of project stakeholders, while centering the goals and needs of end users
• Select and manage research vendors to deliver projects on time and on budget
• Manage multiple projects and workstreams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reports
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Play an active role and contribute to strategy discussions
• Escalate project issues and risks appropriately, and drive them to resolution by proactively identifying potential obstacles and solutions
• Identify and document best practices, and drive implementation

Required qualifications, capabilities, and skills

• 4+ years of experience in market/consumer research
• Independent and self-motivated; able to create structure and direction out of ambiguity
• Experience managing projects and project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking; ability to understand systems and processes
• Proactively seeks guidance, clarification, and feedback from others
• BA/BS degree required

Preferred qualifications, capabilities, and skills

• Master’s degree in Marketing Research or a related field
• Experience in financial services

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.