Pharmacy Technician - Sales

Customer Service Representative

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.

Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Obtains prescriptions and other medical documents from providers for new and/or renewal customers

Job Responsibilities:

• Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
• Discusses company's products and services with providers, nurses, and customers
• Educates providers and nurses on Nebulizer machines and meds
• Submits required documentation to physician office for completion of sales/reimbursement requirements
• Secures prescriptions, CMNs, and medical documents for customers, including special projects
• Reviews medical records merges all prescriptions and medical documentation for RPh approval
• Responsible for entry of prescriptions and final review of all completed orders
• Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitates process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required production goals and sales results
• Maintains an acceptable level of new starts and approved orders
• Accurately records all shipments and orders

• Strong phone and computer etiquette
• Strong verbal and written communication skills
• Proficiency in Microsoft Office applications
• Adequate typing skills (30wpm)

Education and Experience:

• Graduate from an accredited high school or equivalent
• Medical industry knowledge beneficial
• Must have prior computer experience
• Minimum of one-year clerical/office experience
• Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.