Business Analyst

Job TitleResponsible for leading detailed gap analysis across API-driven workflows and channel integrations, with a focus on identifying breakdowns in how data flows between systems and is delivered across channels. This role defines and analyzes end-to-end API flows, system interactions, and platform dependencies to map current vs. future state, uncover gaps in connectivity, data consistency, and delivery, and drive clear, actionable requirements. Includes analysis across interconnected platforms (e.g., CMS, translation systems, and delivery layers) to ensure alignment, accuracy, and proper data propagation across the ecosystem.ResponsibilitiesLead end-to-end business analysis activities across projectsOwn and deliver comprehensive gap analysis across systems, APIs, platforms, workflows, and data flowsMap and document current state vs future state, including system interactions and dependenciesConduct gap analysis across interconnected platforms including CMS, translation systems, APIs, and delivery layers between different channels.Analyze and document end-to-end delivery flows specially with omnichannel solutionsIdentify breakdowns in API behavior, system connectivity, data flow, platform configuration, and content deliveryEvaluate how SSR vs client-side rendering impacts data accuracy and delivery behaviorAssess platform behavior and integration points to identify configuration gaps and inconsistenciesWork with engineering teams to validate system behavior across APIs, services, frontend layers, and delivery mechanismsFacilitate sessions with stakeholders to clarify requirements and uncover gaps across systems and platformsEnsure requirements account for integration nuances, edge cases, and delivery dependenciesSupport testing by ensuring coverage of integration scenarios, dependencies, and failure pathsIdentify risks related to system gaps, data inconsistencies, platform behavior, and delivery issues, and manage escalation as neededConduct gap analysis on REST API and GraphQL API behavior and queries, including schema alignment, resolution consistency, and response structure across servicesAnalyze OpenSearch (or similar search/indexing platform) behavior and query patterns to identify inconsistencies or coverage gapsQualificationBachelor's degree in business, Engineering, Computer Science, or related field5–8 years of Business Analyst experience (mid–senior level)Proven experience leading end-to-end BA efforts across projectsStrong experience conducting detailed gap analysis across systems, APIs, workflows, and platformsExperience working in IT environments with integrated systems and service-based architectureExperience across full project lifecycle (discovery ? requirements ? validation ? delivery support)Experience analyzing web applications leveraging SSR frameworks (e.g., Angular), APIs, and CDN-based deliveryExperience performing analysis across multiple enterprise platforms and SaaS systemsExperience analyzing REST and GraphQL API behavior, including query structure, request/response patterns, and schema designExperience with OpenSearch (or similar search/indexing platforms), including query behavior and indexing conceptsExperience with Angular applications, including hydration behavior and client-side/server-side cachingSkillsStrong gap analysis capability across systems, integrations, and workflowsWorking knowledge of APIs, service layers, and system-to-system connectivityAbility to analyze data flow across backend services, application layers, and frontend deliveryUnderstanding of web application architecture, including SSR (Server-Side Rendering), Angular, and CDN/caching behaviorAbility to identify issues related to content delivery, caching inconsistencies, and environment differencesAbility to analyze cross-platform workflows and integration points across third-party systems (CMS, translation systems, APIs, delivery layers)Proven ability to lead analysis workstreams independently and drive clarity in ambiguous environmentsExpertise in process mapping (current vs future state) with strong attention to detailAbility to produce clear, structured requirements and documentationStrong communication and stakeholder facilitation skillsWorking knowledge of REST API and GraphQL API query behavior, including differences in resolution, schema contracts, and response structureFamiliarity with OpenSearch (or similar search/indexing platforms) query behavior and search relevance analysisUnderstanding of Angular hydration behavior (client/server rendering handoff) and caching strategies (browser, CDN, application-level)The typical base pay for this role across the U.S. is: $60.00 - $64.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.