Events Team Member Travis Fields at Midtown Park

EVENTS TEAM MEMBER - Travis Fields at Midtown Park

TFMP SFM LLC

LOCATION: Bryan TX

DEPARTMENT: EVENTS

REPORTS TO: SPORTS COORDINATOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Travis Fields at Midtown Park is a premier sport recreation and entertainment destination focused on improving the health and economic vitality of Bryan TX . You will be joining a championship level team focused on fun fulfillment and service built to enrich the community as well as your career and personal growth.

Travis Fields at Midtown Park is a managed facility by Sports Facilities Management LLC a Sports Facilities Companies (SFC) company. SFC is the nations leading resource for managing and developing sports recreation wellness and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industrys best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial team-oriented with a culture centered on collaboration accountability excellence and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to cultivate memorable family experiences.

PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Services

• Event ticket and wristband concessions
• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests for leagues camps clinics drop-ins etc.
• Be knowledgeable about facility programs (format pricing meeting dates/times)
• Operate multi-line phones
• Record and file waivers and event information
• Record event scores (tournaments/leagues) and print game sheets on a daily basis
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the facilitys policies and procedures
• Complete special projects daily assignments and other duties as directed by management

Event Coordination

• Assist with scheduling and coordinating all facility events and parties
• Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations monies collected waivers collected food orders party bags etc. and that all details for parties are completed accurately and timely
• Communicate clearly and timely with Manager(s)-On-Duty (MOD) gym attendants and party hosts to ensure proper setup coordination of activities and cleanup for all parties
• Maintaining inventory of paper goods balloons helium party bags giveaways and order supplies as needed
• Adhere to party manual including party process procedures and standard game/activity curriculum
• Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
• Distribute collateral materials (flyers etc.) to cross promote all facility programs; maintain flyers in facility for parties distribute to guests program participants and cross market as appropriate
• Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g. nights weekends holidays and long hours) and regular attendance necessary
• Excellent communication skills both verbal and written
• Ability to maintain focus in a high-volume fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task prioritize and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes guests visitors spectators leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors and squat stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of sports