Loss Prevention Camera Surveillance Specialist

Job Description Goodwill is one of the leading non‑profit brands in the world and one of the largest non‑profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Loss Prevention Camera Surveillance Specialist monitors surveillance camera systems overnight for Retail, Campuses & other Goodwill locations. This role creates reports, provides exceptional customer service, observes and reports conditions and incidents to Loss Prevention representatives and Law Enforcement with a high standard of alertness, responsibility, and confidentiality. The Loss Prevention Camera Surveillance Specialist assists the Loss Prevention Team in preventing incidents concerning Goodwill locations during overnight closing hours, pays attention to details and camera alerts. The ideal candidate has a sense of urgency and quick decision making and good communication skills. What you'll do: In a non‑Security Officer role, provides professional overnight surveillance and partnership to the Loss Prevention team and Law Enforcement. Focusing on protecting Goodwill buildings and employees during overnight hours. Provides excellent and professional customer service to all employees and guests in person, phone or email. Answers company overnight cell phone in a professional manner and ensures cell phone is always charged. Alertness to incoming camera motion alerts and urgency to verifying alerts for possible burglary, break‑in, vandalism, other incidents, contacting Loss Prevention Manager and Law Enforcement on any verified observed incident. Contacts Facilities for any repairs needed to related to an incident that occurred; burglaries, vandalisms, etc. Uses effective, detailed and professional written communication skills to prepare Incident Reports, Daily Activity Reports, e‑mail communications, and all other required forms, logs and reports. Assists Loss Prevention team with special projects and assignments. Multi‑tasks operating camera systems during shift. Basic trouble shooting camera issues and partnership with Information Technology department. Making sure all camera systems are working properly. Maintains overnight surveillance log; keeps an organized and updated work binder. Assists with training new hires of Asset Protection Camera Specialist position and ongoing development. Effectively de‑escalates difficult or aggressive individuals in a professional manner. Communicates in details to Law Enforcement and Loss Prevention Manager of incident observed that is being reported so that a quick response can be done with minimal confusion. What you bring: 1–2 years of security or loss prevention experience preferred. DVR Camera System knowledge required. Knowledge of DVR camera systems: Verkada, Transcendent, Blue Iris preferred. High school diploma or general education degree (GED) required. Ability to write reports, emails and camera log effectively. Ability to communicate with Law Enforcement in a clear detailed manner. Ability to deal quickly with problems in a professional and courteous manner. Ability to distinguish objects at a distance and up close. Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and Email. Other software / systems – Security surveillance camera systems, including Verkada, Transcendent, Blue Iris. Background and drug screen required. Why You’ll Love It Here: Opportunity to grow within Goodwill’s leadership pathway. Supportive, mission‑driven culture focused on developing people and strengthening communities. Work in a dynamic environment where teamwork, service, and purpose come together. What's in it for you: Hourly Rate: $20. Discount at Goodwill Socal retail locations. Goodwill Perks: Discounts on dining, retail, theme parks and movies. Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners. Full‑time Positions are eligible for: Flexible Spending Account – FSA. Paid time off (PTO). Tuition Reimbursement. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. #J-18808-Ljbffr Goodwill Southern California