Entry Level HR Specialist - Tier 1/ Call Center

Bilingual/ Additional language – Spanish (Preferred)This position is based in office/ Tulsa, OKDriven to be the BestPeople. Performance. Purpose.At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.What You'll Do:Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processesEducates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as neededResearches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requestsProbes cases to determine root cause of the issue or question in order to provide accurate answersIdentifies and researches incoming queries from employeesEnsures that documentation and employee requests meet the policy for each processUtilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needsWorks independently on most routine tasksActively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving resultsResponsible for maintaining all compliance requirements of dedicated HR shared service processesUnderstands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case ManagementPerforms duties according to service level agreementsPerks You’ll Get:Access to Medical, Dental, Vision, Life and Disability insuranceEligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages401(k) Retirement Plan with company matched contributionsFull training to learn the business and enhance professional skillsEmployee discounts, including discounted prices on the purchase of Avis/Budget carsAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and moreCommunity involvement opportunitiesWhat We're Looking For:Minimum high school degreeAt least one year experience in customer services and/ or human resources areaExcellent oral and written communication skills to answer employees’ queries effectivelyExcellent problem solving skills and strong customer service skillsStrong organizational skills for tracking and documentingAttention to detailAbility to work both independently and in teamsProficient in Microsoft Office applicationsAdditional language – Spanish (Preferred)Workday or other HRIS experience (Preferred)Experience in an HR Service Center / Contact Center Operation (Preferred)HR Certification (Preferred)Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.TulsaOklahomaUnited States of America #J-18808-Ljbffr Avis Budget Group