Funeral Home Manager

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Funeral Home location and a single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short‑term planning as well as achieving annual sales revenue and production targets, Profit & Loss goals, developing a professional and effective staff, and exceeding client family expectations. Responsibilities Financial Management Work with Market Leadership to develop an annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate company and market strategies, values, and goals to staff. Interpret goals into local actionable plans. Collaborate with Finance Field Manager to monitor and understand financial trends, changes, and mechanisms to drive financial goals. Approve expenditures and invoices. Manage overtime to an acceptable expense. Operations Manage day‑to‑day operations, communicating expectations, delegating workload, and setting priorities to ensure annual goal achievement. Review and revise schedules to provide on‑time services that exceed customer expectations. Resolve escalated customer issues. Ensure operations comply with regulations, procedures, and policies. Collaborate with local management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Participate in community, civic, or other organizations as part of local promotional efforts. Ensure facilities and grounds are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture. Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions. Identify and implement innovative solutions improving efficiencies. Support change initiatives while maintaining effectiveness during major changes in work responsibilities or environment. Funeral Arrangements & Directing May receive or initiate call to deceased next of kin. Exhibit concern and empathy, facilitate arrangements conference while assessing needs and summarizing desired outcomes. Discuss available life insurance and available benefits, such as Veteran benefits. Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products. May preside as Master of Ceremonies for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards. Confirm authorization to proceed with service arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the arrangements. Leadership and People Development Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members’ career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style to increase employee engagement and minimize turnover. Screen candidates (internal and external) and hire or promote a skilled and effective staff. Recommend pay increases, special pays, and career advancements. Build effective business relationships across the organizations. Minimum Requirements Education: High school diploma or equivalent. Technical diploma in Funeral Services or Mortuary Science preferred. Bachelor’s degree in Mortuary Science or other degree as required by state/province law. Certification/License: Funeral Director license as required by state/province law. Experience: At least five (5) years’ industry experience with increasing responsibilities. At least two (2) years’ experience guiding staff and communicating expectations. Prior experience managing people preferred. Budgeting and expense control experience preferred. Knowledge, Skills and Abilities Ability to work evenings and weekends. Conversant in industry and financial acumen. Proficient in MS Office suite. Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues. Leadership skills and the desire to manage people. Cognitive ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, and apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives. Ability to create clear presentations and data visualizations to assist in decision‑making and problem analysis. Must have a positive attitude, a drive to continually advance understanding of the industry and business, and be highly self‑motivated. Professional written and verbal communication skills including public speaking, collaboration, and negotiation. Proficient working knowledge of HMIS, InfoPort, and CarePoint. Job Location Phoenix, Arizona, United States Equal Opportunity Employer SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #J-18808-Ljbffr